24 January 2013
Shropshire’s Hamar Help and Support Centre has been recognised for the quality service it provides to cancer patients, as well as their families and carers, by being awarded the prestigious Macmillan Quality Environment Mark.
The centre, based at the Royal Shrewsbury Hospital, and which provides counselling and physical therapies for patients with cancer, scored top marks when assessors from Macmillan came to inspect them recently. The award saw the centre being assessed against 16 separate criteria, with a top mark of five in each. An average of four was required to achieve the award but the Hamar Centre actually scored top marks in all but one of the categories.
Linda Bentick, the senior counsellor at the Centre, said: “I think people already knew that the service at the Hamar Centre is of a high standard, but it is lovely to have it verified by an independent body that what we’re doing is right for our patients and the population we serve.
“When we give talks to multi-disciplinary clinical teams about the Hamar Centre this award positively reinforces the excellent quality of the service which is offered by the Hamar Centre. It is rewarding to know we are carrying on the good work of all the past and present staff and volunteers. ”
The Hamar Centre, based at the Royal Shrewsbury Hospital, provides:
- Psychological and Emotional Support,
- Physical Therapies,
- Signposting to other agencies,
for cancer patients their relatives and carers living in Shropshire and mid Wales to help them develop more effective ways of coping with their situation and suffering.
A wide range of therapy and support activities are provided at the Centre that take place either with: Individual, Couple or Group Therapy. Its services are provided by Registered Accredited and experienced Practitioners.
Linda added: “We had an interview that lasted two hours to get the Macmillan award. There was a senior assessor and a volunteer who had received support from Macmillan.
Sara Scott, the Centre Administrator, said they observed the friendly way people were welcomed into the centre. “They spoke to us about every aspect of our jobs and were assessing us against specific criteria,” she added. “They were very impressed with what they saw.”
The final Macmillan Assessment Report was certainly glowing in its praise of the Centre and its staff. The report stated: “The Hamar Help and Support Centre is to be congratulated on scoring an average of five at assessment against the MQEM, which is a significant achievement.
“It is a light, warm and welcoming environment. The availability of information in the information centre is of a high standard, relating to support options, services available and treatment options relating to various forms of cancer.”
The report added: “It was very clear to the assessment team that staff are committed to providing high quality care in an environment that contributes to the enhanced well-being of people affected by cancer.”