About PALS

As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support.

PALS aims to : 

• advise and support patients, their families and carers.
• provide information on NHS services
• listen to your concerns, suggestions or queries
• help sort out problems quickly on your behalf

We act on your behalf when handling patient and family concerns, liaising with staff, managers and where appropriate, relevant organisations to negotiate immediate or prompt solutions.   We can also help you get support from other local or national agencies.

PALS is a confidential service and you have a right to see any records we may keep regarding your enquiries.

PALS Leaflet

The PALS leaflets can be downloaded below and are also available in all departments and wards in the hospital. Complete the tear off slip and either send it to the Patient Advisor or put in one of the collection boxes in the hospital.  Slips will be collected daily.

 PALS Leaflet RSH (PDF document 614KB)
PALS Leaflet PRH (PDF document 271KB)

How to contact PALS

There is a PALS office at each of our hospital, to contact us please choose your hospital

• PALS at Royal Shrewsbury Hospital
• PALS at Princess Royal Hospital, Telford 

Royal Shrewsbury Hospital

Write to us: Patient Advice & Liaison Service, Royal Shrewsbury Hospital,  Mytton Oak Road, Copthorne, Shrewsbury, Shropshire, SY3 8XQ.

Call into the PALS Office which is situated on level 2, Main Ward Block
Open Hours
Monday to Thursday - 9am to 5pm
Friday - 9am to 4.30pm

Princess Royal Hospital

Write to us: Patient Advice & Liaison Service, Princess
Royal Hospital, Apley Castle, Telford, TF1 6TF. 

Call into the PALS Office which is situated in the Main Reception.
Open Hours
Monday to Thursday -   9am to 5pm
Friday - 9am to 4.30pm