This section describes the services offered by the Accident & Emergency Department of the Princess Royal Hospital, Telford .
The A&E Department at the Princess Royal Hospital provides a 24-hr service dealing with acute and serious illness and with significant injury.
We see over 100,000 patients every year between our two sites, the Royal Shrewsbury Hospital (RSH) in Shrewsbury and the Princess Royal Hospital (PRH) in Telford.
All patients are assessed immediately upon arrival by an experienced nurse. We do not see patients with minor illness, and patients presenting with such conditions are redirected to their family doctor or to the out of hours GP service.
We try to offer care which takes full account of our patient’s medical, personal and social needs, and 98% of our patients currently have their treatment completed within 4hrs (assessed and either admitted or discharged).
A discharge letter to the GP is faxed within 24hrs of each attendance.
Advice for patients
Patients are seen in order of priority and we see the seriously ill and injured (and if possible, children) first.
Our busiest times are in the evenings and at weekends. Delays may occur if there is a sudden influx of patients or several critical patients. Because we have one doctor on duty overnight, very serious injuries (e.g. ambulance admissions) will normally be taken to the Royal Shrewsbury Hospital where there is 24-hour consultant cover.
If you think you might need an anaesthetic you should not eat or drink until you have spoken to a member of staff. If you are on any medication, then it is helpful if you can bring this with you, as well as a record of your tetanus vaccinations if possible.
The department is often very busy and therefore cannot provide routine medical advice. Such enquiries should be made to your own GP Practice or Health Centre or to NHS Direct on 0845 46 47.
Advice for health care staff
The department encourages the personal and professional development of it’s staff, and we provide good practical training. We are often recruiting nurses and junior doctors, and posts are advertised via NHS Jobs. Enquiries are welcome and can be made to the the Lead Clinician or to the Matron for A&E via PRH reception on 01952 641 222.
Unfortunately we are unable to offer clinical attachments or work experience placements.
Information for staff
KIDS Intensive and Decision Support - The Regional Paediatric Transport Service
Staff, particularly in our hospitals' A&E Departments, Children's Wards and Neonatal Units regularly refer patients into the Birmingham Children's Hospital KIDS service for emergency transport.
They have online resources which you may find useful on their website here www.bch.nhs.uk/kids
Their Twitter feed can be found by searching for the Twitter @BCH_KIDS