Listen, Learn, Act
Listening to patients, carers and staff; learning from what they say when things go wrong and take action to improve patients’ safety.
Sign up to Safety is designed to help realise the ambition of making the NHS the safest healthcare system in the world by creating a system devoted to continuous learning and improvement. This ambition is bigger than any individual or organisation and achieving it requires us all to unite behind this common purpose. We need to give patients confidence that we are doing all we can to ensure that the care they receive will be safe and effective at all times.
Sign up to Safety aims to deliver harm free care for every patient, every time, everywhere. It champions openness and honesty and supports everyone to improve the safety of patients.
Sign up to Safety’s three-year objective is to reduce avoidable harm by 50% and save 6,000 lives.
Sign up to Safety at SaTH
The Trust has made considerable progress on improving the safety of our patients and improving the openness culture across the organisation. However, we recognise that there are always opportunities for us to continue to improve in quality and safety, which is why we have signed up to the Sign up to Safety initiative. Sign up to Safety endorses the improvements to deliver the safest care for our patients within the Trust.
Anyone signed up to the campaign commits to setting out priorities that they will undertake in response to the following five pledges:
Put safety first: Commit to reduce avoidable harm in the NHS by half and make public the goals and plans developed locally.
Continually learn: Make their organisations more resilient to risks, by acting on the feedback from patients and by constantly measuring and monitoring how safe their services are.
Honesty: Be transparent with people about their progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong.
Collaborate: Take a leading role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use.
Support: Help people understand why things go wrong and how to put them right. Give staff the time and support to improve and progress
We will measure accurately, report and publish our progress against key national and local quality and safety metrics; showing clear and measurable actions taken to address shortfalls in order to improve outcomes for our patients.
We will support our staff across all our services to recognise that safety is a priority and to be vigilant to opportunities of improving safety through learning and improvement.
We will report and publish data from the NHS Safety Thermometer as a contributory measure of avoidable harm to our patients within the Trust and as part of the local health economy wide harm prevention programmes.
Where able, we will benchmark our harm data with other Trusts and organisations in order to understand and analyse thoroughly; any trends or themes that need restorative action.
We will report to the Board; assurances and progress of how we are making our services safer and reducing harm within the Trust.
We will listen to and learn from patients, relatives and carers by responding proactively to their feedback and comments; changing our culture, practice and process where needed.
We will monitor feedback to make sure that changes we have made have improved the safety of the services and enhanced patient outcomes as a result.
In order to learn and improve, we will act promptly on patient feedback from multiple sources such as ward to board audits, patient experience surveys, external visits, peer reviews and complaints where safety issues have been raised.
We will use feedback from external visits and inspections to learn and make changes in our practices.
We will work with our patients, relatives, carers, patient experience and involvement panel members to ensure that we empower our patients to be involved in their own care.
We will adhere to expectations under the Duty of Candour Regulations when serious or moderate incidents occur and be open and transparent with patients and their families about how we will put things right where safety has been compromised.
We will be open and honest with our patients, relatives and carers, our commissioners and regulating organisations about our progress in improving patient safety; including progress against internal and external safety performance indicators.
We will support and encourage our staff to adopt the Trust Values and engage in open and honest discussions about patient safety incidents through forums such as governance and senior clinical groups.
Through our “Root Cause” processes we will be open with patients and relatives and share Trust-wide and local learning following incidents where harm has been caused; thereby preventing future harm.
We will utilise our annual Quality Account and be clear in our priorities for reducing harm and improving safety to provide the safest possible care to our patients.
We will work closely with other local health or care providers and commissioning organisations to share best practice and improvements in patient safety and harm reduction.
We will contribute to local harm reduction local health economy forums and actively participate in any operational sub groups of the Project Board.
We will proactively contribute to the West Midlands Quality Review Services where services are being reviewed to improve the quality of care in the patient’s pathway.
We will use systematic and evidence based analysis to review our services in order to improve safety and create an environment that is supportive and constructive through learning and improvements.
We will share best practice through governance and senior clinical forums and celebrate improvements through our Trust Board and Chairman’s awards processes.
In order to ensure that harm is a priority and focus from the ward to the Board, we will put in place a regular programme of senior management, Board visits and walks to all services within the Trust; to exercise open and honest conversations directly with staff and the Board.