The E-Card Service is a free feature that allows you to send hand delivered cards to patients, and is a great way to let your friend or family member know you are thinking about them while they are in hospital. It is available for any inpatient currently at either The Princess Royal Hospital or The Royal Shrewsbury Hospital.

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This is a preview of how your card will look. Use the "Next page" and "Previous page" buttons to view the different pages. The text inside the card can be edited if necessary.



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Once received, your card will be hand delivered to your family member or friend between Monday to Friday (9am-5pm). The information you provide will not be used for any other purposes.

Confidential and/or sensitive information should not be sent, by sending an E-Card you are agreeing to our Terms and Conditions (see below).

The Shrewsbury and Telford Hospital NHS Trust has developed moderation rules to help you to contact your family and friends using these e-cards. They’re not an attempt to censor or stifle you.  Instead, they aim to protect you and our patients from inappropriate messages.

We will normally print and send all e-cards, but we reserve the right not to deliver a card where we believe that the comments may be defamatory or may not be welcomed by your intended recipient.

It may not be possible to deliver incomplete forms so please ensure you fill-in all fields.

What moderation means

Moderation means that every e-card is read before it is printed and delivered to your recipient. The Trust will treat all information in the strictest confidence, and will sometimes decide that it is not appropriate to deliver an e-card submitted through this website for the reasons set out below.

Moderation is not an exact science. The moderators will exercise a degree of flexibility and common sense. Their job is to ensure that patients only receive messages that are welcomed and acceptable.

Moderation Rules

The moderators will use these rules, so please read them carefully

  • Defamatory comments
    You should not include defamatory comments.  These are comments that are capable of damaging the reputation of a person or organisation. If successfully sued you could be held liable for considerable damages and costs.
  • Promotional messages and advertising
    You should not include messages that seek to promote specific products or services.  This rule is included to protect this service from unsolicited messages from commercial organisations.
  • Comments that incite crime
    Do not incite people to commit any crime, including incitement of racial hatred.
  • Threats
    Comments containing threats of public fear, terrorist threats or threats towards other individuals will not appear.
  • Copyright
    Do not include information that you don’t own the copyright to.
  • Unlawful messages
    Do not write comments that are unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive.
  • Spamming/multiple posting/flooding
    Do not try to post the same thing several times. This mainly applies to people called ‘spammers’ who may try to overload the site.
  • Abusive language
    A message with swearing in it will be deleted automatically.  Please don’t use profanities or other words which might offend the staff who deliver the messages, or the people receiving them.
  • Personal information
    Remember that your e-card will need to be read and delivered by a member of NHS staff, so you may wish to avoid including personal information that you do not wish to be shared with the staff who provide this service.
  • Nicknames and impersonation
    Please provide a full name and avoid using nicknames, and do not be offended if we contact you to seek to confirm your identity.
  • Misrepresentation
    By sending an e-card you are confirming that you are who you say you are, and that to the best of your knowledge your message will be welcomed by the person who will receive it.
  • Privacy
    If you supply your e-mail details we will only use this information to contact you about your message. The information will be deleted after your message has been delivered. The Shrewsbury and Telford Hospital NHS Trust complies with the Data Protection Act 1998.