Patient Involvement – What We’re Doing

The panel brings together hospital staff and volunteer patient representatives at an equal level to give patients, carers and members of the public more of a voice.

The panel is made up of members of the public who volunteer their time to work collaboratively with staff members.

Useful Documents

Previous Meeting’s Minutes (To be added)

Panel Unveiling- Facebook Article

PaCE Panel Information Booklet

Patient Experience Conference – Facebook Article

The Trust acknowledges the important role that carers play in ensuring the health and welfare of individuals they care for. The Trust is committed to ensuring that carers, their knowledge and understanding of the patient’s needs are recognised and taken into account when planning patient care and discharge.

As part of the Patient and Carer Experience (PaCE) Panel, a carers’ sub-group has been established to focus on the support available to carers and the experience they have at the Trust. The group recognises the importance of considering the needs of carers and ensuring they are given an opportunity to be involved and share their experience.

To enable the group to identify areas to prioritise to improve carer experience a short survey has been developed to seek views and capture feedback from those who have recently accessed services at SaTH.

Useful Links

Carer’s Survey 

Carer’s Web Page

The purpose of Observe and Act is to look at a person’s total experience of a service from the patient / carer perspective, learn from it, share good practice and where necessary act to make improvements.  Observations should only be made from a non-clinical view as the perspective should be as a service user, the observations can therefore be completed by a non-clinical member of staff or volunteer in addition to clinical staff.


Observe and Act has good potential as a tool to help improve the way in which the hospital and clinics are run.  It is helping managers from the patients experience to receive feedback on how their services are run, and Observe and Act allows feedback to be used to improve or slightly better what they have in place’. (Marcus Watkin – Volunteer)

I was interested in taking part from a layman’s point of view to look at how things work in the hospital and to make a difference to the patient from my experience as a carer, relative and past patient.  I look forward to getting involved in more Observe and Act Sessions’. (Marian Chitty – Non-Clinical Member of Staff)

As someone who has received care from our hospital and whose family receives care from our hospital, helping the patient experience be the best it can be is something I’m absolutely passionate about. I work off-site in a non-clinical capacity so being able to participate with Observe and Act helps me feel more connected to the care of our patients and provides me with the opportunity to help improve the patient experience by sharing observations of good practice from a non-clinical perspective.’ (Laura Carlyon– Non-Clinical Member of Staff)

When I heard about Observe and Act I was very keen to get involved.  Having spent many years as a patient, both here at SaTH and at the QE in Birmingham, I felt my experiences could be beneficial to the scheme.  I also feel that being in a non-clinical role, it helps looking at things from a different angle.’ (Chris Williams – Non-Clinical Member of Staff)

We were very pleased to be asked to support this project and have to say we found all of the discussions and the points raised from this, very constructive and encouraging. It focused our priorities on what’s important to a vast number of visitors to the Trust, especially those with disabilities. We have also been able to work with a number of different stakeholders i.e. estates and the fire officer at working towards implementing some of the points raised from the focus group. I think the overriding positive from this for us is seeing the local visiting community have input into the development of the hospital. We would very much like to be part a part of future projects.’ (Nick Parkin, Ian Stuart and Joe Warwick – following an O&A visit to the Mytton Restaurant)

For more information, please visit our Get Involved page.

The PLACE Group is a sub-group of the Patient and Carer Experience (PaCE) Panel which focuses upon the patient environment, ensuring that the environment is suitable and provides dignity and respect for the patients’ needs.

The group seeks to improve the environment and patient experience focusing upon areas for improvement identified through PLACE assessments, Observe and Act visits, dementia standards and patient feedback.

The group is made up of patient / public representatives, Estates and Facilities representation, the Dementia Lead Nurse and Lead for Patient Experience.

What is a Reader’s Group?

The Reader’s Group will consist of members of the public who volunteer their time to read draft patient information produced by the trust.

As a member of our Reader’s Group you would be sent copies of patient information leaflets to help the trust to ensure that they are clear and easy to understand before they are published. Feedback from patients and the public is an integral part of the quality assessment process.

How will the information be sent to me?

To protect the environment members are encouraged to receive information by email. By exception information can be posted to individual members who do not have email access.

If you receive the information electronically then you can return your comments by email, if you choose to receive the information by post then you will be provided with an envelope for you to return your comments.

What will happen?

Reader’s Group members will be asked for their comments on draft patient leaflets. Readers are asked to consider:

  • Does the information have good punctuation and grammar?
  • Is it clear what the leaflet is about?
  • Does the information make sense?
  • Is the information presented clearly?
  • Is the information easy to understand?
  • Are unusual words or abbreviations explained?
  • Are the risks and benefits identified where appropriate?
  • Is it helpful?
  • Does the information leave you with further questions?
  • Are other sources of information identified, for example support groups and websites?
  • Is any information missing from the leaflet?
  • Any aspect of the leaflet can be commented upon if you feel it needs either improvement or praise.

What happens once I have returned my comments?

Once you have made any comments the leaflets need to be returned within ten days. These comments are then shared with the author and taken into account when the final leaflets are produced.

Why does the trust need a Reader’s Group?

The Readers Group will help to ensure that written information is as accessible as possible to the diverse population served within the local community.

How can I become part of the Reader’s Group?

If you are interested in becoming a part of the Reader’s Group please contact the Team by emailing or telephoning 01743 261000 ext. 3721.

The purpose of the Kaizen Promotion Office (KPO) is to support the application of the Transforming Care Production System (TCPS) throughout the Trust. The KPO trains, coaches, and develop staff to lead and support process improvement and culture change in the organisation.

The goal is to improve the service through identifying waste in a process and removing this to create greater value from a patient’s perspective. This method engages frontline staff in the use of lean methodology, enabling staff to make improvements within the area in which they work.

Patient / public engagement is key in the work streams to gain insight into what is important to the patient rather than assumptions being made. A patient’s experience can help to inform where improvements can be made.

More about the system

Julie’s Involvement in Ophthalmology as a PaCE Panel Member

Ophthalmology Report Out

3P Event

Leadership Workshop

Previously, we have held an “Introduction to Leadership” workshop at the Trust, delivered by the West Midlands Leadership Academy.

The workshop is designed to support patient, carer and public leaders in working with providers and delivering feedback and presenting to an audience.

It aims to work with individuals to enhance their communication and presentation skills to give them the confidence to share their story and work in partnership with the Trust.

Values Based Recruitment Training

**Information coming soon **