Maggie Bayley, Interim Chief Nurse at The Shrewsbury and Telford Hospital NHS Trust, said: “The Trust continues to work with NHS England and Improvement regarding the support that we need to continue our improvement journey.”

Notes to editors

Examples of improvements being made include:

  • Recruiting a Mental Health Practitioner to work alongside our ward teams. This will help us improve the care we give to patients with mental health issues and ensure they are assessed as needed during their stay in our hospitals.
  • New nursing documentation for all new admissions, which provides a comprehensive revised documentation package to ensure a standardised approach to nursing assessment and care.
  • Putting a greater focus on the ‘fundamentals of care’ by implementing new processes for Matron reviews and audit of quality of care on the wards to ensure continuous monitoring and improvement. We are paying specific attention to individual patient assessments, including: falls, tissue viability, use of bed rails, nutrition needs, mental capacity, Deprivation of Liberty safeguards, care planning and documentation standards.
  • Strengthening the process of the review of serious incidents and actions plans; monitoring and audit of the action plans to ensure relevant changes to improve patient safety.
  • Developing and embedding a culture of ‘Learning from Incidents’ through the expansion of our Patient Safety Team. This is being done to further support our Care Groups in the undertaking of investigations and the patient safety improvements. There will be a revised and refreshed approach to safety huddles supported by the transformation team.
  • Embedding human factors in our approach to improving safety for our patients. A human factors approach is key to safer healthcare and includes better understanding of individuals behaviours and interactions which helps reduce errors; adopting this approach in our revised investigations and patient safety improvements will help us work in ways that minimise and mitigate.