Tuesday 24 June 2025: 10:48am

Further Update from the Shrewsbury and Telford Hospital NHS Trust

Ned Hobbs, Chief Operating Officer at the Shrewsbury and Telford Hospital NHS Trust said: “We can confirm the water pipe was repaired last night at the Princess Royal Hospital. Our teams are currently assessing any damage and a clean-up operation is continuing. We would like to thank all patients and visitors for their support.

“Our Emergency Department and maternity services are fully open, and patients with urgent and emergency care needs should continue to come forward. People can support us by using alternative services for any conditions that are not serious or life threatening. NHS 111 can signpost you to the right service for your needs.

“Patients should continue to attend their appointments unless they are contacted by the Trust.

“We would also like to thank our amazing colleagues and partners who are working hard to support our patients and minimise disruption.”

Further information

  • Ambulances are no longer being diverted to neighbouring hospitals, but our Emergency Departments remain busy.  Please phone NHS 111, or 999 in a life-threatening condition, before attending the Emergency Departments. A range of alternative services are available if your condition is not a serious or life-threatening illness or injury, including pharmacies, GPs and the out of hours GP service. NHS 111 can help you get to the right service for your needs. For more information on alternative services visit: Think which service – NHS Shropshire, Telford and Wrekin
  • Patients, visitors and staff are asked to follow any signs and instructions on site to avoid affected areas.

Monday 23 June 2025: 1024 pm

Initial investigations show this is due to a burst water pipe and engineers are currently on-site making repairs and cleaning the affected area. We would like to apologise for any inconvenience this may cause.

Our priority is the safety and wellbeing of our patients, visitors and staff. Contingency plans are in place to minimise any disruption and ensure the safety of service users.

Our Emergency Department is open and treating patients, including walk-in patients. Ambulances will be temporarily diverted to the Royal Shrewsbury Hospital and neighbouring hospitals in line with our contingency plans.

Our maternity and women and children’s services remain open and patients should attend as planned.

To help our teams manage the area:

  • Patients, visitors and staff are asked to follow any signs and instructions on site to avoid affected areas.
  • Please phone NHS 111, or 999 in a life-threatening condition, before attending the Emergency Department. A range of alternative services are available if your condition is not a serious or life-threatening illness or injury, including the out of hours GP service. NHS 111 can help you get to the right service for your needs.
  • Patients should continue to attend their appointments as planned unless they are contacted by the Trust.

A spokesperson for The Shrewsbury and Telford Hospital NHS Trust, said: “Following a suspected burst water pipe at Princess Royal Hospital, patients and visitors may experience some disruption due to flood damage. Our Emergency Department and maternity unit remain open. Patients should continue to attend their appointments as planned unless they are contacted by the Trust.

“We have contingency plans in place to minimise disruption and to ensure the safety of service users. We are sorry for any inconvenience this is causing and would like to thank patients and visitors for their support. We would also like to thank our staff who are working hard to repair and clean the affected areas, so we can fully restore services as quickly as possible.

“Further updates will be provided on our website as more information becomes available.”