12 October 2020

The Care Quality Commission (CQC) has fined The Shrewsbury and Telford Hospital NHS Trust £4,000 in relation to the triage of patients in our Emergency Departments.

A spokesperson for The Shrewsbury and Telford Hospital NHS Trust (SaTH), said: “We have made important changes to our processes in our Emergency Departments and these, along with a successful recruitment drive, has seen our average triage time reduce over the past few weeks to nine minutes at the Princess Royal Hospital in Telford and 13 minutes at the Royal Shrewsbury Hospital.

“In recent months we have successfully recruited 14 registered Children’s Nurses and a Paediatric Emergency Medicine Consultant to work in our emergency departments. We have also increased the number of Staff Nurses on duty to ensure that an adult and a registered Children’s Nurse are available at all times to greet our patients and complete a timely initial assessment.

“We are committed to providing the best possible care to all of our patients, their families and carers.”


  • SaTH has recently enhanced the environment in which children are assessed and treated and are currently looking at the introduction of a play therapist.
  • SaTH recently introduced a paediatric competence training programme for all adult nurses within its Emergency Departments. Staff Nurses are also trained in Advanced Paediatric Life Support.
  • Additional support is being provided by an Improvement Director and supporting improvement team, who are working with us to deliver our improvement programme. Urgent and Emergency Care is a key work stream within the Trust’s improvement plan, which also includes coaching and developing our colleagues and teams to deliver sustained improvements to the quality of care that we provide.