Patient Advice and Liaison Service (PALS)

Ward Block

As a patient, relative or carer, sometimes you may need to turn to someone for on-the-spot help, advice and support.

PALS aims to :

  • advise and support patients, their families and carers.
  • provide information on NHS services.
  • listen to your concerns, suggestions or queries.
  • help sort out problems quickly on your behalf.

We act on your behalf when handling patient and family concerns, liaising with staff, managers and where appropriate, relevant organisations to negotiate immediate or prompt solutions. We can also help you get support from other local or national agencies.

PALS is a confidential service and all information is handled in line with the Data Protection Act 1998 and associated guidance.

Before you contact the team, please check to see if our FAQs can help with your query.

For more information about the service, please view our PALS leaflet (available in easy read here). You can also view the Local Health Economy Leaflet for more advice about who to speak to.

Having contacted the PALS team, if you feel you need to take an issue further, please see our complaints procedure page.

Making a Complaint – British Sign Language Support

Key Info

Contact Us

You can email us at
There is a PALS office at each of our hospitals.

Royal Shrewsbury Hospital 

Patient Advice & Liaison Service,
Royal Shrewsbury Hospital,
Mytton Oak Road,
SY3 8XQ.

You can visit the PALS Office which is situated on level 2, Main Ward Block
Opening Hours:
Monday to Friday – 9am to 5pm

Tel: 01743 261691/0800 783 0057

Princess Royal Hospital

Patient Advice & Liaison Service,
Princess Royal Hospital,
Apley Castle,
Telford, TF1 6TF.

You can visit the PALS Office which is situated in the Main Reception.
Opening Hours:
Monday to Friday – 9am to 5pm

Tel: 01952 282888/01952 641222 ext:4382

Leave your Feedback

If you have any feedback about local healthcare, independent support and signposting is available from Healthwatch Shropshire, Healthwatch Telford and Wrekin and Powys Community Health Council (CHC). The service you contact is based on your home address, so please check the local authority maps for Shropshire, Telford & Wrekin and Powys in order to see which service you should use.

Healthwatch gives people a powerful voice locally and nationally. Healthwatch Shropshire and Healthwatch Telford & Wrekin are independent, statutory organisations; set up to ensure that patients and the public get the best out of their local health and social care services.

They gather the views and experiences of patients, carers and the general public. They share this feedback (anonymised) with those who provide and pay for the services with the aim of ensuring that patients and the public are at the heart of decisions about service delivery, improvement and change.

Powys Community Health Council [CHC] is an independent statutory organisation which represents the interests of patients and the public in the National Health Service in Powys.

Care Opinion

Care Opinion seeks feedback from people on their experiences of healthcare through an online platform. Feedback can be shared and this can be seen by the wider community and the provider. Visit the Care Opinion Website.