Observe & Act
The purpose of Observe and Act is to look at a person’s total experience of a service from the patient / carer perspective, learn from it, share good practice and where necessary act to make improvements. Observations should only be made from a non-clinical view as the perspective should be as a service user, the observations can therefore be completed by a non-clinical member of staff or volunteer in addition to clinical staff.
The tool has been designed and developed for use in a range of settings, including wards, departments and clinics. The process is not to be viewed as an inspection, rather to identify supportive issues around a service that may seem small but can make a difference to the experience of patients. Observe and Act contributes to service improvement by providing information about what patients and carers view as important, providing real-time feedback to staff on good practice and identifying areas where improvements can be made.
For staff who complete the training to support the Trust in service development and improving the patient experience, a commitment of 2.5 hours every two months to assist in conducting observe and act observations is required.
If you remain interested and have the support of your manager please contact a member of the Patient Experience team via the email below, to be allocated a place.
As a member of our Readers Group you will be sent copies of patient information leaflets to help the trust to ensure that they are clear and easy to understand before they are published. Feedback from patients and the public is an integral part of the quality assessment process.
Members of the Readers Group will be sent on average 2-3 leaflets a month to read and comment on and with 10 days given to check through them and return with their comments. These comments are then taken into account when the final leaflets are produced.
For more information please contact a member of the Patient Experience team – contact details below, or complete the application form and forward to the same email address below:
Readers Group Application Form (complete and send to email@example.com)
Readers Group Information
Tel: 01743 261000 ext 3721
Patient Experience Volunteer
We are looking for volunteers to support inpatient wards, Outpatient departments and Day Surgery areas by speaking to patients and gaining responses to patient experience surveys using an ipad.
One way that NHS can improve the quality of kind and compassionate care is to invest in volunteers. Volunteers are crucial to help the Trust gather patient experience data, supporting cultures of openness and transparency. By volunteering in this role you will help us to find out the views and opinions of people using the hospital services. This information is crucial as it helps to identify where changes may be needed and recognise what we are doing well and how we can share this in other parts of the hospital.
Volunteers can help the Trust to ensure that the patient truly does come first.
Would you be willing to offer 2 – 3 hours per week for at least a 6 month period? Click below to find out more..