Urgent & Out of Hours Care and Emergency Departments


The Emergency Department (A&E) is intended for patients who have suffered a serious injury, severe Illness or a medical emergency.

Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Key Info

Contact Us

Having read the information on this page, if you feel that you need to visit an Emergency department they can be found at the following locations;

Royal Shrewsbury Hospital
Mytton Oak Road
Tel: 01743 261 000
Open 24 hours, 7 days a week

Princess Royal Hospital
Apley Castle
Tel: 01952 641 222
Open 24 hours, 7 days a week

Please note that if at all possible, Emergency Departments are best avoided during peak times (evenings and weekends).

More details on how to find us can be found on our “Getting To Us” page


Royal Shrewsbury Hospital

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Princess Royal Hospital, Telford

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NHS Future Fit

For more information regarding the future of the two Emergency Departments and “Future Fit”, please visit our Sustainable Services page.

You can find your nearest A&E on the NHS Website.

Your Options

The NHS offers many ways for people to get the right treatment. For more information about different conditions and treatments you can visit the NHS Website.

It’s a good idea to make sure your GP surgery, local Out of Hours number and NHS 111 are saved into your mobile phone so you can quickly and easily call for advice if you’ve had a minor accident.

For more information about services, you can visit the NHS Services webpage.

NHS 111

Do you need urgent, not emergency NHS care in Shropshire, Telford and Wrekin? Then contact NHS 111 online or by phone at any time of day or night, to find out where you should go and when.

If needed, a fully trained health advisor will arrange for you to be seen at the Emergency Department (A&E) or at our range of other treatment units such as an urgent treatment centre or minor injuries unit.

Those walking into an Emergency Department without a referral from NHS 111 will not be turned away but may have to wait longer than someone who has already booked an appointment through 111.

These changes do not apply to Welsh residents who use the Welsh NHS 111 service.

Patients attending Emergency Departments in Shropshire, Telford and Wrekin will continue to be seen in relation to their clinical priority.

This is a new way of accessing urgent care in Shropshire, Telford and Wrekin to make sure everyone stays as safe as possible during the pandemic.

It will help the NHS manage the flow of patients when capacity in waiting rooms is much smaller than before, to maintain distancing and reduce the risk of infection.

It means you will get the right treatment, more quickly and probably closer to home as well.

If you need urgent treatment, just go online at: 111.nhs.uk/ or call 111.

Arrangements have not changed for people with serious or life-threatening illnesses or injuries. Please continue to dial 999 as before.

Urgent Treatment Centres

People with injuries which don’t need emergency treatment, including cuts, sprains and rashes, can visit an urgent care centre or a minor injuries unit, where a wide range of non-urgent conditions can be treated. Patients whose condition is non-urgent will be redirected to their GP or minor injuries unit.

We have Urgent Treatment Centres located at both hospital sites (Royal Shrewsbury Hospital and Princess Royal Hospital, Telford). These are located within our Emergency Departments and are open from 9am-9pm seven days a week.


In many instances, pharmacies can help. They can give advice and over-the-counter remedies for diarrhoea, minor infections, headaches, coughs and colds, as well as selling bandages and supports for minor twists and sprains.