Urgent & Out of Hours Care and Emergency Departments


Important Information: Please note that the Urgent Care Centres (UCCs) have temporarily relocated due to the Coronavirus outbreak. You can read more about this on our news item.

The Emergency Department (A&E) is intended for patients who have suffered a serious injury, severe Illness or a medical emergency.

Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Key Info

Contact Us

Having read the information on this page, if you feel that you need to visit an Emergency department they can be found at the following locations;

Royal Shrewsbury Hospital
Mytton Oak Road
Tel: 01743 261 000
Open 24 hours, 7 days a week

Princess Royal Hospital
Apley Castle
Tel: 01952 641 222
Open 24 hours, 7 days a week

Please note that if at all possible, Emergency Departments are best avoided during peak times (evenings and weekends).

More details on how to find us can be found on our “Getting To Us” page


Royal Shrewsbury Hospital

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Princess Royal Hospital, Telford

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NHS Future Fit

For more information regarding the future of the two Emergency Departments and “Future Fit”, please visit our Sustainable Services page.

You can find your nearest A&E on the NHS Website.

Your Options

The NHS offers many ways for people to get the right treatment. For more information about different conditions and treatments you can visit the NHS Website.

It’s a good idea to make sure your GP surgery, local Out of Hours number and NHS 111 are saved into your mobile phone so you can quickly and easily call for advice if you’ve had a minor accident.

For more information about services, you can visit the NHS Services webpage.

NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. To get help from NHS 111, you can:

NHS 111 is available 24 hours a day, 7 days a week.

Urgent Treatment Centres

People with injuries which don’t need emergency treatment, including cuts, sprains and rashes, can visit an urgent care centre or a minor injuries unit, where a wide range of non-urgent conditions can be treated. Patients whose condition is non-urgent will be redirected to their GP or minor injuries unit.


In many instances, pharmacies can help. They can give advice and over-the-counter remedies for diarrhoea, minor infections, headaches, coughs and colds, as well as selling bandages and supports for minor twists and sprains.