In light of new national guidance and the rise in COVID-19 cases, we’ve had to make a few changes to our visiting arrangements.
At the start of the pandemic we made the very difficult decision to suspend visiting at our hospitals. This was to protect our patients and keep you as safe as possible by reducing the risk of transmission of COVID-19. This unfortunately must remain the case for now.
We continue to support our patients and their loved ones as best as we can, with ongoing compassionate visiting allowed in end of life care, children’s wards, and for those with specific needs. This approach will continue overall.
We also have separate arrangements for Neonatal and within our Maternity department, and these remain in place with two birthing partners still permitted.
The two main changes we’re introducing are:
- All visitors must provide proof of a negative LFT result before visiting our hospitals
- Only ONE visitor aged 16+ allowed on compassionate grounds or due to special circumstances (except in maternity which remains unchanged)
We know how important it is to have communication between patients and their families and friends, and will do all we can to facilitate this wherever we can within the restrictions. Other support options are available to patients during their stay in hospital:
- Our Chaplaincy Team is available to support patients and the people important to them
- Patients can access ward iPads/mobile phones if they do not have a mobile phone
- Loved ones can send a message to those in hospital by following the link on our website here . These messages will then be delivered to the patient.
Compassionate Visiting on Adult Wards (Special Circumstances Only)
The most important change to adult inpatient visiting, where specifically allowed for on compassionate grounds or due to special circumstances, is that ONE visitor only is now allowed and they are required to take a Lateral Flow Test on the day of each visit prior to attending hospital and bring evidence of a negative result with them when coming in.
Compassionate visiting will continue for patients under the age of 18. One parent/carer will be allowed to be with the child. Two named guardians are permitted and these visitors can alternate. The same applies for patients under the age of 18 who are not on a paediatric ward.
We continue to maintain the current arrangements for Women’s and Children’s – with the addition of a negative Lateral Flow Test prior to visiting. These include:
- Delivery Suite: Two birth partners can attend and will be given a visiting wristband
- Antenatal (Ward 22) and Postnatal (Ward 21): open for visiting between 9am and 8.30pm for the named support partner only. Visitors will be asked to wear a hospital-supplied surgical mask for the duration of their visit. Named visitors are being asked to test themselves for COVID-19 before visiting the hospital to ensure the safety of patients and staff. Anyone who has not self-tested will be given a lateral flow test before they enter the ward
- Antenatal and Ultrasound Appointments: one support partner is allowed to accompany each woman to their booking appointment (at around 12 weeks), 16 weeks, 25 weeks, 28 weeks, 31 weeks, 34 weeks, 36 weeks, 38 weeks, 40 weeks and 41 weeks. Both the pregnant person and support partner will need to have had a negative lateral flow test prior to the appointment and will be asked to wear a hospital-supplied surgical mask for the duration of their visit. Please be aware that children should not be brought to appointments.
- Neonatal: Two parents, or a parent and named guardian, are now able to visit the unit together and have access to the unit at any time, day or night.
- We understand that there may be exceptional circumstances in some cases, please speak to your midwife or care team prior to attending the hospital to discuss any requirements you may have
End of Life Care
Compassionate visiting will continue for patients considered at end of life; patients who will be given a life limiting or palliative diagnosis and those who require familiar support including patients with dementia, learning disabilities and complex needs.
You will be able to accompany someone into our hospitals if you are:
- Supporting them and the patient has a mental health issue such as dementia; a learning disability or autism where not being present would cause the patient to be distressed
- A carer for a vulnerable patient, or interpreter
- Supporting them at an outpatient appointment where they may become distressed
- Where possible, the person supporting the patient should be from the same household or social bubble as the patient
Additional Visiting Information
- Booked visiting times must be adhered to, visitors can not attend earlier or stay later then times arranged unless agreed on an individual basis
- Visitors must be able to comply with PPE and wear the appropriate face mask for the duration of the hospital visit
- A visitor should not attend if they have experienced any suspected symptoms of COVID-19, feel unwell or are isolating
- Visitors will be required to complete a Risk Assessment and a COVID-19 Test and Trace form on arrival
- Visitors are required to take an LFT test on the day of each visit prior to attending the hospital and evidence of a LFT reported via a national route (e.g. text / email confirmation) is required to be shown to a member of staff prior to entering the patient area
- Visits may be subject to change at short notice in the event of an outbreak or the patient they are visiting being confirmed as COVID-19 positive or a contact
- Visitors should limit the number of belongings they bring into hospital. Where possible removing outer clothing to roll up their sleeves and clean hands thoroughly
- If you are visiting our hospitals for any reason then please be sure to read our guidance for visitors before attending.
Thank you for your cooperation and help in this.
Patient Property Drop Off
With visiting restrictions currently in place, it is important to keep patients connected with the people who are important to them.
We have introduced a patient property drop off service to enable relatives/friends to drop off essential items and collect any items the patient wishes to send home. Only one relative or friend should come on to the site to bring the bag.
The service will run from 9.00am to 4.00pm 7 days a week (excluding Bank Holidays) at the designated drop off areas.
- The Ward Block entrance at the Royal Shrewsbury Hospital, and
- The main entrance at the Princess Royal Hospital.
Please click here to access the site map.
Only 1 bag of essential belongings can be dropped off. The bag should be wipeable and no bigger than approximately 60cm x 60cm.
The bag must be labelled with the following information:
- Patient’s name and date of birth (if known),
- The ward the patient is on, and
- The name and telephone number of the person dropping the bag off.
You will be asked to show your ID when you arrive to confirm your identity.
You will also be asked to fill in a form to confirm the items which have been dropped off/collected.
|What to Bring:
||What not to bring:
- Clothing items,
- Glasses, dentures, and hearing aids,
- Toothbrush and hairbrush,
- Mobile phone/tablet,
- A letter for your loved one or photograph,
- Small items of food that do not need to go in the fridge (e.g. biscuits, fruit squash).
- Large bags or cases,
- Valuables (e.g. jewellery),
- Large amounts of money,
- Flowers, plants or balloons,
- Glass or breakable containers,
- Cooked or uncooked meals, and
Sharp items, aerosols and other items that may pose a risk.
Are you self-isolating or are unable to drop items off?
You can now purchase items from our League of Friends shop at the Royal Shrewsbury Hospital and the Friends of PRH shop at the Princess Royal Hospital, which will be delivered to your loved one. Items which can be purchased include: toiletries, magazines, cards and small items of food that do not need to go in the fridge (e.g. biscuits). Purchases are subject to a £5 minimum and your card details will be taken over the phone.
Royal Shrewsbury Hospital: Email: firstname.lastname@example.org Phone: 01743 261008
Princess Royal Hospital: Email: email@example.com Phone: 01952 641222 ext: 4211