Important Information

We have put temporary measures in place to ensure the safety of all patients and NHS staff. These include:

  • Taking the difficult decision to suspend visiting at our hospitals. There some exceptions to this, please see our news item for more details. 
  • If you are attending our hospitals for any reason then please be sure to read our guidance for visitors before attending. Key points include:
    • Outpatients and visitors must wear face masks when in one of our hospitals. These will be provided upon entering. Please note: if you have a known latex allergy please ensure you bring a face covering with you.
    • Closing some of our public entrances to our hospitals (note: staff are still able to get through with access codes)
  • We have created a supplementary coronavirus Privacy Notice to explain how we may use your information during the outbreak to protect you and others. More information from NHSX is available here

Coronavirus Health information

Please use the NHS website for general health information about coronavirus and when to seek medical help.

Do not leave your home if you have coronavirus symptoms

Do not leave your home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss of, or change in, your normal sense of smell or taste (anosmia)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Managing Recovery

NHS: Your COVID Recovery
Chartered Society of Physio Therapy: COVID-19 Road to Recovery
Animated YouTube Video
Asthma UK and the British Lung Foundation

After Being in a Healthcare Setting

After being discharged from A&E or a GP consultation: Coronavirus Information
After being discharged from a hospital stay: Coronavirus Information

Every Action Counts – A Video from the NHS

Coronavirus Testing Information

Everyone who is showing coronavirus symptoms is eligible to book a test to find out if they have the virus.

You can get a test:

  • for yourself, if you have coronavirus symptoms
  • for someone you live with, if they have coronavirus symptoms
  • for yourself, if you’ve been told to have a test before you go into hospital eg for surgery

When to apply for a test

If you have coronavirus symptoms, you need to book a test immediately. You need to get the test done in the first five days of having symptoms. If you don’t have symptoms, you can only get a test if your hospital, GP or local council has told you to get one.

If you ask for a home test kit, this will be delivered to your home.

You’ll need to do the test and return it within 48 hours so that the test results are accurate. You will be given instructions on how to take the test at home once you book for one.

If you book an appointment you will be notified to go to a mobile testing unit (MTU) in:

Telford & Wrekin drive through only:

Randlay Valley Car Park,

Iron Bridge park and ride

Shropshire drive through only:

Wem Swimming & Lifestyle Centre Car Park,
Bowens Field, Wem,

Telford and Wrekin walk-in test centres:

Harper Adams University
Harris Overflow Car Park
TF10 8NB

Wrekin Road Car Park

Donnington Wood Bowling Club,

The Place Car Park

Legges way car park

Shropshire walk-in test centres:

London Road Car Park,

Beatrice Street Car Park
SY11 1QW

Coronavirus Vaccination Information

For specific information about the COVID-19 Vaccination Programme, your eligibility for the vaccine, details of local walk-in vaccination clinics and other details please visit the Shropshire, Telford and Wrekin ICS website.

You can also visit the UK Government website for the latest information about the Coronavirus Vaccine.

Help and Support

e-library and audio books

  • Calibre Audio is a charity which lend free audiobooks for anyone who is print disabled
  • You can join an online library to access e-books, magazines and audiobooks: Shropshire e-Library
  • If you feel isolated and need someone to talk to or need practical help: Campaign to End Loneliness
  • Age UK have a 24 hour chat line: 0800 4708090
  • Age Cymru is offering a check in and chat telephone service for the over 70s in Wales who live alone: 0800 223 444 or online.

Measures announced to help limit the spread of Coronavirus include people staying at home wherever possible. However, there are some circumstances in which help and support may be needed. No matter what the circumstances are, there is never an excuse for domestic abuse.

Staying in touch

Whilst it is a difficult time due to coronavirus and there are restrictions in place which prevent you from seeing family and friends who may be receiving treatment and care within the hospital, there are ways you can stay in touch or let them know that you are thinking of them.

Telephone or Video Call

There is free NHS WiFi available across the Trust. If the person you care about is in hospital and they have a mobile phone or tablet with them then you can contact them by telephone or video call. Another option is to record a message for them which they can listen to or watch.

Send a Comfort Pebble

If someone you care about is being treated for coronavirus then you can send them a comfort pebble to let them know that you are thinking of them. Comfort pebbles have been introduced to enable the person you care for to have something that they can hold and keep close to them as a reminder of their family and friends who are thinking of them. CLICK HERE TO SEND A PEBBLE.

Send a Message

Do you have a loved one staying in one of our hospitals? You can now brighten their day by sending them a message that will be safely printed and delivered to them! For more information and to send your message please visit the Send Your Message page.

Video Call

Links for how to stay in touch using:


If you can’t find the resources you are looking for they may be available through Health Education England, information is frequently added from trusted sources and has sections tailored for children and young people, older people, people who require information in accessible formats:

Healthwatch Shropshire wants to know how the current pandemic is affecting people in Shropshire, their well-being, how they are finding useful information, how they are being supported, what helps them cope and how their experience of health and social care has been affected. You can read more and take the survey on the Healthwatch Website.

Changes to visiting/Dropping off Items for Patients

(Updated 12.01.22)

In light of new national guidance and the rise in COVID-19 cases, we’ve had to make a few changes to our visiting arrangements.

At the start of the pandemic we made the very difficult decision to suspend visiting at our hospitals. This was to protect our patients and keep you as safe as possible by reducing the risk of transmission of COVID-19. This unfortunately must remain the case for now.

We continue to support our patients and their loved ones as best as we can, with ongoing compassionate visiting allowed in end of life care, children’s wards, and for those with specific needs. This approach will continue overall.
We also have separate arrangements for Neonatal and within our Maternity department, and these remain in place with two birthing partners still permitted.
The two main changes we’re introducing are:
  1. All visitors must provide proof of a negative LFT result before visiting our hospitals
  2. Only ONE visitor aged 16+ allowed on compassionate grounds or due to special circumstances (except in maternity which remains unchanged)

We know how important it is to have communication between patients and their families and friends, and will do all we can to facilitate this wherever we can within the restrictions. Other support options are available to patients during their stay in hospital:

  • Our Chaplaincy Team is available to support patients and the people important to them
  • Patients can access ward iPads/mobile phones if they do not have a mobile phone
  • Loved ones can send a message to those in hospital by following the link on our website here . These messages will then be delivered to the patient.

Compassionate Visiting on Adult Wards (Special Circumstances Only)

The most important change to adult inpatient visiting, where specifically allowed for on compassionate grounds or due to special circumstances, is that ONE visitor only is now allowed and they are required to take a Lateral Flow Test on the day of each visit prior to attending hospital and bring evidence of a negative result with them when coming in.

Children’s Ward

Compassionate visiting will continue for patients under the age of 18. One parent/carer will be allowed to be with the child. Two named guardians are permitted and these visitors can alternate. The same applies for patients under the age of 18 who are not on a paediatric ward.


We continue to maintain the current arrangements for Women’s and Children’s – with the addition of a negative Lateral Flow Test prior to visiting. These include:

  • Delivery Suite: Two birth partners can attend and will be given a visiting wristband
  • Antenatal (Ward 22) and Postnatal (Ward 21): open for visiting between 9am and 8.30pm for the named support partner only. Visitors will be asked to wear a hospital-supplied surgical mask for the duration of their visit. Named visitors are being asked to test themselves for COVID-19 before visiting the hospital to ensure the safety of patients and staff. Anyone who has not self-tested will be given a lateral flow test before they enter the ward
  • Antenatal and Ultrasound Appointments: one support partner is allowed to accompany each woman to their booking appointment (at around 12 weeks), 16 weeks, 25 weeks, 28 weeks, 31 weeks, 34 weeks, 36 weeks, 38 weeks, 40 weeks and 41 weeks. Both the pregnant person and support partner will need to have had a negative lateral flow test prior to the appointment and will be asked to wear a hospital-supplied surgical mask for the duration of their visit. Please be aware that children should not be brought to appointments.
  • Neonatal: Two parents, or a parent and named guardian, are now able to visit the unit together and have access to the unit at any time, day or night.
  • We understand that there may be exceptional circumstances in some cases, please speak to your midwife or care team prior to attending the hospital to discuss any requirements you may have

End of Life Care

Compassionate visiting will continue for patients considered at end of life; patients who will be given a life limiting or palliative diagnosis and those who require familiar support including patients with dementia, learning disabilities and complex needs.

Specific Needs

You will be able to accompany someone into our hospitals if you are:

  • Supporting them and the patient has a mental health issue such as dementia; a learning disability or autism where not being present would cause the patient to be distressed
  • A carer for a vulnerable patient, or interpreter
  • Supporting them at an outpatient appointment where they may become distressed
  • Where possible, the person supporting the patient should be from the same household or social bubble as the patient

Additional Visiting Information

  • Booked visiting times must be adhered to, visitors can not attend earlier or stay later then times arranged unless agreed on an individual basis
  • Visitors must be able to comply with PPE and wear the appropriate face mask for the duration of the hospital visit
  • A visitor should not attend if they have experienced any suspected symptoms of COVID-19, feel unwell or are isolating
  • Visitors will be required to complete a Risk Assessment and a COVID-19 Test and Trace form on arrival
  • Visitors are required to take an LFT test on the day of each visit prior to attending the hospital and evidence of a LFT reported via a national route (e.g. text / email confirmation) is required to be shown to a member of staff prior to entering the patient area
  • Visits may be subject to change at short notice in the event of an outbreak or the patient they are visiting being confirmed as COVID-19 positive or a contact
  • Visitors should limit the number of belongings they bring into hospital. Where possible removing outer clothing to roll up their sleeves and clean hands thoroughly
  • If you are visiting our hospitals for any reason then please be sure to read our guidance for visitors before attending.

Thank you for your cooperation and help in this. 

Patient Property Drop Off

With visiting restrictions currently in place, it is important to keep patients connected with the people who are important to them.

We have introduced a patient property drop off service to enable relatives/friends to drop off essential items and collect any items the patient wishes to send home. Only one relative or friend should come on to the site to bring the bag.

The service will run from 9.00am to 4.00pm 7 days a week (excluding Bank Holidays) at the designated drop off areas.

These are:

  • The Ward Block entrance at the Royal Shrewsbury Hospital, and
  • The main entrance at the Princess Royal Hospital.

Please click here to access the site map.

Important information:

Only 1 bag of essential belongings can be dropped off. The bag should be wipeable and no bigger than approximately 60cm x 60cm.

The bag must be labelled with the following information:

  • Patient’s name and date of birth (if known),
  • The ward the patient is on, and
  • The name and telephone number of the person dropping the bag off.

You will be asked to show your ID when you arrive to confirm your identity.

You will also be asked to fill in a form to confirm the items which have been dropped off/collected.

What to Bring: What not to bring:
  • Toiletries,
  • Clothing items,
  • Glasses, dentures, and hearing aids,
  • Toothbrush and hairbrush,
  • Mobile phone/tablet,
  • Headphones,
  • Chargers,
  • Books/magazines,
  • A letter for your loved one or photograph,
  • Small items of food that do not need to go in the fridge (e.g. biscuits, fruit squash).
  • Large bags or cases,
  • Valuables (e.g. jewellery),
  • Large amounts of money,
  • Flowers, plants or balloons,
  • Glass or breakable containers,
  • Cooked or uncooked meals, and

Sharp items, aerosols and other items that may pose a risk.

Are you self-isolating or are unable to drop items off?

You can now purchase items from our League of Friends shop at the Royal Shrewsbury Hospital and the Friends of PRH shop at the Princess Royal Hospital, which will be delivered to your loved one. Items which can be purchased include: toiletries, magazines, cards and small items of food that do not need to go in the fridge (e.g. biscuits). Purchases are subject to a £5 minimum and your card details will be taken over the phone.

Royal Shrewsbury Hospital: Email: Phone: 01743 261008

Princess Royal Hospital: Email: Phone: 01952 641222 ext: 4211

Changes to parking

Car parking charges for visitors and patients have now been re-introduced at Shropshire’s acute hospitals following the end of Government financial support for the income lost. More information about parking charges is available here

Information for pregnant women

Information for pregnant women, including frequently asked questions, is available on our maternity services page.

Information in other formats & languages

Every Mind Matters, top ten tips:


Books beyond words are books with no text – they have no language barrier, and can be easier to understand. The books can be used by the images alone or through looking at the images with someone who shares the story with you. The books help the person to tell the story in their own words and start discussion on what is seen.

Want to Help?

An incredible amount of people have messaged us with kind offers of support, including food, accommodation and donations. This support is invaluable to us. If you think you can help, then please email us at – please include details and any contact information and a member of the team will get back to you.

If you/your company would like to donate or help with PPE then please visit our dedicated PPE Page.

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