Accessing Ophthalmology Services

To access our services, patients must be referred in by a GP, Optician or Other Medical professional.

If you are a patient and have a general enquiry or appointment/booking query please contact the Booking and Scheduling Team on 01743 261044 (8.00am-8.00pm Monday to Friday and 9.00am-12.00pm Saturday) or email us at .

If you are an Optician or other medical professional, these pages will provide you with the available referral routes:

For all non urgent/emergency referrals please write to the patient’s General Practitioner asking for them to refer patients via the Electronic Referral Service (for Welsh patients please refer to your locally agreed pathway). This ensures that the patient is provided with a choice of where they receive their care. The Standard Referral Pathway should be used for all routine referrals and for those that are of an urgent nature that do not require the Urgent Eye Clinic. The standard referral pathway should be used for all general and subspecialism referrals, as well as referrals into the orthoptic service.

The Urgent Eye Clinic is not a patient “drop in service” and patients will only be seen following a telephone triage referral.

The triage service for the Urgent Eye Clinic provides a means for Optometrists and other health professionals to discuss with hospital clinical staff to help determine the appropriate course of action for patients. These actions can vary from advice, through to an emergency appointment with the Urgent Eye Clinic at The Royal Shrewsbury Hospital. The clinician at SaTH will determine the appropriate pathway for the patient and will arrange for an appointment within the Urgent Eye Clinic if needed. If they deem the referral to be non urgent but does need a hospital eye service appointment, they will advise that a routine referral is made (see Standard Referral Pathway). If the condition is suspect WET AMD please follow the Fast-Track WET AMD pathway.

The telephone triage service is provided Monday-Friday 9am-5pm, Saturday 9am-12noon and Sunday 10am-12noon (Closed Bank Holidays).

If your call is outside of these hours and you believe the patient needs emergency care please ask for the oncall Ophthalmology doctor via the hospital switchboard on 01743 261 000.

For patients that are discharged from SaTH following first eye cataract surgery for follow up and assessment in your care via the Post-Operative Cataract Pathway we would welcome the opportunity to carry out surgery on their 2nd eye where the criteria is met.

You must complete the Post-Operative Cataract Form and return it via one of two ways emailed to or post to Ophthalmology Technicians, Eye Department, Royal Shrewsbury Hospital  (please do not send via both methods for the same patient as this may result in two appointments).

From the 1st January 2020 SaTH will no longer be commissioned to provide Diabetic Eye Screening.

If you are registered with an English GP, the NHS Diabetic Eye Screening Programme for Staffordshire and Shropshire will be provided by Midlands Partnership NHS Foundation Trust. For more information visit the Midlands Partnership Website.  For enquiries please call 01785 783283.

If you are registered with a Welsh GP, your Diabetic Eye Screening will be provided by Diabetic Eye Screening Wales. For more information visit the Eye Care Wales website or telephone 01443 844244.

Referrals to the Orthoptists should follow the Standard Referral Pathway.

For a list of Orthoptists staff and the services they provide please visit the Orthoptists page.