The Urgent Eye Clinic is not a patient “drop in service” and patients will only be seen following a telephone triage referral.
The triage service for the Urgent Eye Clinic provides a means for Optometrists and other health professionals to discuss with hospital clinical staff to help determine the appropriate course of action for patients. These actions can vary from advice, through to an emergency appointment with the Urgent Eye Clinic at The Royal Shrewsbury Hospital. The clinician at SaTH will determine the appropriate pathway for the patient and will arrange for an appointment within the Urgent Eye Clinic if needed. If they deem the referral to be non urgent but does need a hospital eye service appointment, they will advise that a routine referral is made (see Standard Referral Pathway). If the condition is suspect WET AMD please follow the Fast-Track WET AMD pathway.
The telephone triage service is provided Monday-Friday 9am-5pm, Saturday 9am-12noon and Sunday 10am-12noon (Closed Bank Holidays).
If your call is outside of these hours and you believe the patient needs emergency care please ask for the oncall Ophthalmology doctor via the hospital switchboard on 01743 261 000.