Coronavirus Update (19/03/2020):
We are sorry to inform you that all routine Audiology appointments have been cancelled.
Shrewsbury and Telford Hospitals NHS Trust has taken the decision to cancel all routine appointments to reduce unnecessary patient contact and enable us to plan for a possible surge in local coronavirus cases.
This decision has been taken in order to protect our patients and the wider public.
We are in the process of contacting patients to cancel appointments.
If you are an existing hearing aid wearer and require any supplies (tubing, batteries, etc.) please contact us on the phone number / email above or via our online ordering service.
We’re sorry for the inconvenience this has caused and we hope to resume normal service as soon as possible.
The Shrewsbury and Telford Hospital NHS Trust Audiology Department is committed to providing outstanding Audiology Services throughout Shropshire for people of all ages.
Our experienced Audiologists are dedicated to improving the quality of life for patients and their families by using the latest digital hearing aid technology, rehabilitation, support and advice.
We are the only Audiology service provider in Shropshire to be accredited by the United Kingdom Accreditation Service (UKAS), which recognises quality for commissioners, providers and users of service with patient quality outcomes at its core.
The Shrewsbury and Telford NHS Hospital Trust provides a comprehensive Audiology service for deaf and hard of hearing people in the rural county of Shropshire.
The two main sites are at the Royal Shrewsbury Hospital and the Princess Royal Hospital in Telford. Audiology services are also provided in various community clinics, which are located throughout Shropshire.
Short Waiting Times
There are short waiting times for NHS Audiology services. We meet the National Government targets for waiting times, which state that patients should be assessed within 21 days from receipt of a GP referral.
High Quality Services
The Audiology team have been awarded ‘Improving Quality in Physiological diagnostic Services’ (IQIPS) accreditation, which is a programme hosted by the Accreditation Unit of the Royal College of Physicians (RCP) with support from the Department of Health.
Digital Hearing Aids
We fit the latest digital hearing aid technology for all of our patients. There is more information about hearing aids on the NHS website.
Excellent Links to Support Services
Additional support services are available to help patients make the most of their hearing aids. You can read more about support services that are available in our Support Services page.
UKAS Register No: 7977 / Head of Service: Darren McHale.
Royal Shrewsbury Hospital
Tel: 01743 261 482
Princess Royal Hospital
Tel: 01952 282 804
07913 798 467
Coral House (Services for Children & Young People)
Telephone: 01743 450 800
Interested in working with us?
For more information about vacancies in the Trust please visit our Belong to Something website.
Hearing Aid Repair Clinics
Due to the Coronavirus, we are unable to offer any hearing aid repair clinics at this time.
We are offering a postal repair service, so if you’re having problems with your hearing aid(s) you can send them to the Royal Shrewsbury Hospital or Princess Royal Hospital.
Clearly mark the package with your name / address / date of birth and ensure the correct postage is paid. We will fix your hearing aid(s) and post them back to you.
A useful website to look at is C2Hear which has video clips showing you how to service your hearing aid(s) and troubleshoot common problems.