Shropshire NHS Audiology Services

Hearing Test

Coronavirus: Audiology Update (13/07/2020):

The past few months have been a challenge to everyone, and how we live our lives is quite different now to what it was at the start of the year.

NHS Shropshire Audiology are keen to let you know that while we have been unable to see any patients for face to face appointments, we have been providing, and will continue to provide a drop off and postal hearing aid repair service for our patients.

We have also been busy planning how we can provide a service in the safest and most supportive way possible; creating a ‘new normal’ as our service looks to start seeing patients again.

There are some key changes to how the Audiology department will be operating.

The information below will inform you of what to expect should you have an appointment with the Audiology department.

If you have been referred for a Hearing Test

Social distancing is an important aspect of the ‘new normal’ so we will be looking to do as much of the appointment as remotely as possible.

  • We will ask you about your medical history and discuss any hearing difficulties you have been experiencing.
  • We will arrange a convenient date / time for you to attend the department for a hearing test.
  • When you arrive at the hospital you will be handed a face mask at the front entrance of the hospital and asked to sanitise your hands using alcohol gel. Please note: if you have a known latex allergy please ensure you bring your own face covering.
  • Please make sure you are wearing a mask before you come to the department.
  • We would ask that you do not enter the hospital until 5 minutes before your appointment time as we have limited seating availability in our waiting rooms.
  • If you do arrive earlier than this you may be asked to go back outside, or to wait in the main hospital reception.
  • If you have mobility issues then you may be able to use one of the designated seats in the waiting room rather than having to go back outside, but availability can be limited.
  • The receptionist will direct you to the room for your appointment. You will be expected to sanitise your hands again before entering the room.
  • The Audiologist will meet you at the doorway and take you through into the testing room. They will introduce themselves and explain the format of the appointment.
  • After your hearing test, the Audiologist will explain the results and if suitable, will discuss the suitability of hearing aid(s).
  • The Audiologist may need to take an impression of your ear(s) to make an ear mould(s).
  • Once your appointment has finished the Audiologist will tell you what will happen next and direct you to the exit.
  • You will receive all of the information you need to help you succeed with hearing aids.
  • Starting to wear hearing aids for the first time can be a challenging, but rewarding experience.
  • You will have information on controls, maintenance and also what to expect from the sound.
  • If you need to have impressions taken at your assessment, there might be a slight delay in receiving your hearing aid(s) as the ear mould(s) will need to be manufactured.
  • We will contact you to find out how you are getting on with your hearing aid(s) and answer any questions you may have about use & maintenance.
  • We will also answer any other questions you may have about your hearing.
  • At this time, we will also go through a brief questionnaire with you to give us a clearer view of how you are managing your new hearing aid(s).
  • We will send you a questionnaire to see how you are managing with your hearing aid(s) 10 weeks after your hearing aid(s) are fitted.
  • If you have any problems or queries, please do not hesitate to contact the department.
  • We will be more than happy to answer any questions or solve any problems you may have.
  • If after speaking to us we cannot solve your problem over the phone there are several ways you can access the department, all of which will be detailed in the information you receive with your hearing aids; so please make sure you keep this information safe.

The Shrewsbury and Telford Hospital NHS Trust Audiology Department is committed to providing outstanding Audiology Services throughout Shropshire for people of all ages.

Our experienced Audiologists are dedicated to improving the quality of life for patients and their families by using the latest digital hearing aid technology, rehabilitation, support and advice.

We are the only Audiology service provider in Shropshire to be accredited by the United Kingdom Accreditation Service (UKAS), which recognises quality for commissioners, providers and users of service with patient quality outcomes at its core.

The Shrewsbury and Telford NHS Hospital Trust provides a comprehensive Audiology service for deaf and hard of hearing people in the rural county of Shropshire.

Local Services

The two main sites are at the Royal Shrewsbury Hospital and the Princess Royal Hospital in Telford. Audiology services are also provided in various community clinics, which are located throughout Shropshire.

Short Waiting Times

There are short waiting times for NHS Audiology services. We meet the National Government targets for waiting times, which state that patients should be assessed within 21 days from receipt of a GP referral.

High Quality Services 

The Audiology team have been awarded ‘Improving Quality in Physiological diagnostic Services’ (IQIPS) accreditation, which is a programme hosted by the Accreditation Unit of the Royal College of Physicians (RCP) with support from the Department of Health.

Digital Hearing Aids

We fit the latest digital hearing aid technology for all of our patients. There is more information about hearing aids on the NHS website.

Excellent Links to Support Services

Additional support services are available to help patients make the most of their hearing aids. You can read more about support services that are available in our Support Services page.

UKAS Register No: 7977 / Head of Service: Darren McHale.

Key Info

Contact Us

Royal Shrewsbury Hospital
Tel: 01743 261 482

Princess Royal Hospital
Tel: 01952 282 804


07913 798 467

Coral House (Services for Children & Young People)
Longbow Close,
Harlescott Lane,
Telephone: 01743 450 800

Interested in working with us?

For more information about vacancies in the Trust please visit our Belong to Something website.

Hearing Aid Repair Clinics

Due to the Coronavirus, we are unable to offer any hearing aid repair clinics at this time.

We are offering a postal repair service, so if you’re having problems with your hearing aid(s) you can send them to the Royal Shrewsbury Hospital or Princess Royal Hospital.

Clearly mark the package with your name / address / date of birth and ensure the correct postage is paid. We will fix your hearing aid(s) and post them back to you.

A useful website to look at is C2Hear  which has video clips showing you how to service your hearing aid(s) and troubleshoot common problems.

Associated Services

Head and Neck