Hearing Loss Support Services

NHS Shropshire Audiology services work with a number of organisations to provide a range of hearing loss support services.

Equipment can be accessed through the Social Services who provide support to people with a hearing impairment, to enable them to live as independently as possible and gain the skills they need to be safe and have a good quality of life.

If you or someone you know would like to access this service, the details are listed below.

Shropshire Council

If your place of residence is registered with Shropshire Council, then you can contact the Sensory Impairment Team using the details below or request a self-referral form from your local NHS Audiology Department,

Shropshire Sensory Impairment Team
The Lantern
Meadow Farm Drive
Telephone 01743 250529
Email: cs.sensoryimpairment@shropshire.gov.uk

Alternatively, there are a number of sessions available at the following venues:

The Lantern, Meadow Farm Drive, Shrewsbury
You must book an appointment before attending by phoning 01743 250529

The Meres Community Centre, Ellesmere
First Thursday of each month, between 2pm and 4pm.
No appointment required.

Helena Lane, 20 Hamlet Rd, Ludlow, Sy8 2NP
Second Friday of each month, between 10am to 1pm.
No appointment required.

Hearing Aid users, family, carers and other professionals in or out of the county are all welcome; please contact us to book an appointment.

My Life – Telford and Wrekin

There is a drop-in session in Telford where you can browse a variety of gadgets and equipment to make life a little easier.

Our volunteers will be available to assist you if you need any help; between them they have personal experience of using the different technology and gadgets.

The session is held every Wednesday at the Citizen Advice Bureau in Wellington between 10:00 to 14:00.

On the first Wednesday of each month a volunteer is available to help clients with their Hearing Aids (information, servicing and batteries).

The AT Home campaign began in December 2015 to encourage people to think about how technology and devices can help people to continue to live independently in their own home.

For information about the My Life support service provided by Telford and Wrekin, please contact Telford and Wrekin Council:

Telephone: 01952 459 252
Email: mychoice@telfordcab.co.uk

What is C2Hear?

  • An evidence-based set of 10 interactive multimedia videos (or reusable learning objects, RLOs)
  • Addresses practical and psychosocial issues about hearing aids and communication.
  • Developed with hearing aid users and audiologists.
  • At the end of each RLO there is a self-evaluation quiz to show what has been learned.

What are the benefits?

  • Better knowledge of hearing aids and communication.
  • Better hearing aid handling skills.
  • Greater use of hearing aids for people who don’t wear their hearing aids all of the time.
  • Improved confidence and reassurance in using hearing aids and communicating.

To view C2Hear’s videos please visit their Youtube Channel.

The Effective Hearing Programme (EHP) is a half day workshops to help you adjust to having a hearing impairment.

We urge people to bring a family member or friend as the course will also be relevant to them particularly in terms of communicating well with people with hearing loss. Some people find wearing a hearing aid very frustrating, and it can take them some time to feel comfortable and confident.

Effective Hearing Programmes are a chance to share experiences, challenges and successes with others in similar situations as well as gain valuable information about the services and support available locally. All our EHP tutors have personal experience of hearing loss.

The programme runs from 9.30am to 1pm and you will need to attend for the whole morning. The course is FREE to attend and complementary drinks are provided.

If you would like to attend one of these courses, telephone 01743 342168 or email: shls@shropshire-rcc.org.uk.

For a list of the latest EHP dates, please visit the Shropshire RCC Website.

Market Drayton
Every 1st Monday in the month, 2.30 pm
Methodist Church, Clive road.
Contact: Mrs Barbara Riley (Secretary) 01630 652441 or
Mrs Jean Johnson (Chair) 01630 652296

1st Wednesday of each month at 10am
Oswestry Library, Arthur Street, Oswestry

Every 2nd Monday in the month, 2.00 pm
United Reformed Church Hall, Coleham Head, Shrewsbury
Contact: Erica Horner (Chair) 01939 290489 or 01743 873540

Every 1st Tuesday of the month, 10.30am – 12.30pm
Hadley Methodist Church, High St. Hadley, Telford
Contact: Mrs Chris Nock, 01952 604410

Every 1st Tuesday in the month, 2.00 pm
The Senior Club, Pearl Yard, Whitchurch
Contact: Bernice Slater 01948 664108

The courses are completely free of charge and last 10 weeks.

Each session lasts 2 hours with approximately 14-16 people in each session. The tutors are highly qualified and experienced.

The aim of the course is to,

  • Improve and develop your lip-reading skills
  • Find out ways to cope with difficult listening situations, such as meetings, restaurants, groups conversations
  • Find out what support services are available to help you with your hearing difficulties
  • Meet other people in similar situations and gain valuable support

If you would like to attend a lip-reading course please e-mail sath.audiology@nhs.net or telephone 01743 261 482.

Please state choice of location and whether you prefer day or evening course.

We will add you to our waiting list and contact you when there is a course available in your area.

For more information about lip-reading and courses that are available please visit the following websites.


Signal is a charity offering information and support for Deaf British Sign Language users, people experiencing tinnitus and people with hearing loss across Shropshire and Telford & Wrekin.

The charity currently offers a different range of services due to COVID-19 restrictions, including…

  1. Delivering online Tinnitus Support Groups via Zoom.
  2. Delivering online Speaker Sessions for Tinnitus, on topics such as mindfulness, via Zoom.
  3. Providing one-to-one support for people experiencing tinnitus who are going through a challenging time.
  4. Writing letters to vulnerable tinnitus group members who do not have access to any other form of email, phone or video communication.
  5. Helping to reduce isolation by making contact with Deaf BSL users via a weekly text and FaceTime calls.
  6. On request, delivering virtual Deaf Awareness Education Training via video.

Contact Details

Telephone: 01743 358356
Text: 07950 782819)
Email: info@signal.org.uk
Website: signal.org.uk

Shropshire RCC Hearing Loss Support volunteers are fully trained by Shropshire NHS Audiology & many are hearing aid users themselves. For information on a local clinic or a home visit for people who are housebound contact 01743 342168, email shls@shropshire-rcc.org.uk or visit the Shropshire RCC Website.

Please note this service is for peer support, re-tubing and advice on hearing aid care (not for hearing aid fine tunes or adjustments).

For more complex repairs or problems with how your hearing aid sounds please contact Shropshire NHS Audiology.