Hearing Loss Support Services

NHS Shropshire Audiology services work with a number of organisations to provide a range of hearing loss support services.

Equipment can be accessed through the Social Services who provide support to people with a hearing impairment, to enable them to live as independently as possible and gain the skills they need to be safe and have a good quality of life.

If you or someone you know would like to access this service, the details are listed below.

Shropshire Council

If your place of residence is registered with Shropshire Council, then you can contact the Sensory Impairment Team using the details below or request a self-referral form from your local NHS Audiology Department,

Shropshire Sensory Impairment Team (Appointment Only)
The Lantern
Meadow Farm Drive
Telephone 01743 250529
Website: Sensory support service | Shropshire Council
Email: cs.sensoryimpairment@shropshire.gov.uk

Telford and Wrekin Council 

To make a self-referral, or for advice & information contact Wellbeing Independence Partnership (WIP) in office hours on:

Telephone: 01952 916030

E-mail: wip@tandwcvs.org.uk

SMS only: 07797875385

The staff are able to do visits that are deemed essential such as replacing broken equipment essential to keep people safe such as pagers and vibrating smoke alarms and offer telephone assessments.

What is C2Hear?

  • An evidence-based set of 10 interactive multimedia videos (or reusable learning objects, RLOs)
  • Addresses practical and psychosocial issues about hearing aids and communication.
  • Developed with hearing aid users and audiologists.
  • At the end of each RLO there is a self-evaluation quiz to show what has been learned.

What are the benefits?

  • Better knowledge of hearing aids and communication.
  • Better hearing aid handling skills.
  • Greater use of hearing aids for people who don’t wear their hearing aids all of the time.
  • Improved confidence and reassurance in using hearing aids and communicating.

To view C2Hear’s videos please visit their Youtube Channel.

The ‘Live Well with a Hearing Loss Programme’ is a half day workshop to help you adjust to having a hearing impairment. We encourage people to bring a family member or friend as the course will also be relevant to them particularly in terms of communicating well with people with hearing loss. Some people find wearing a hearing aid very frustrating, and it can take them some time to feel comfortable and confident.

The programme is a chance to share experiences, challenges, and successes with others in similar situations as well as gain valuable information about the services and support available locally. All our tutors have personal experience of hearing loss.

The programme runs from 9.30am to 1pm and you will need to attend for the whole morning.The course is FREE to attend and complementary drinks are provided.

If you would like to attend one of these courses, telephone 01743 342168 or email: shls@community-resource.org.uk.

If you would like to attend a free 10-week lip-reading course, please email sath.audiology@nhs.net or telephone 01743 261482.

After the 10-week course you may wish to move on to an improvers course, please find below contact details of local Lip Reading Tutors.

Deaf N Able – Tom Kane
Email deafnable@yahoo.com; phone 07810524054

In the Loop – Sally Joyner 
Email info@intheloophearing.co.uk; phone 07905 955841

Community Resource Hearing Loss Support volunteers are fully trained by Shropshire NHS Audiology & many are hearing aid users themselves.

For information on a local clinic or a home visit for people who are housebound contact 01743 342168, email shls@community-resource.org.uk.

Please note this service is for peer support, re-tubing and advice on hearing aid care (not for hearing aid fine tunes or adjustments).

For more complex repairs or problems with how your hearing aid sounds please contact Shropshire NHS Audiology.