Our Trust has launched a new Patient Engagement Portal (PEP), from the provider DrDoctor.

As a patient, you are now able to log in to the PEP online through the DrDoctor site. You can update your contact number for the PEP and add further details such as an email address for you to receive notifications. It is important to note that you will still also need to update your details directly with us if things change – please do this by calling your nearest hospital site.

The PEP will allow the Trust to contact you via text message if an appointment you are on a waiting list for becomes available, meaning better use of our clinics, therefore it is important that your information is up to date.

All Text messages will come from the number 07860 039 092. This number is genuine and can be trusted. We recommend you save this number so that your phone knows when you get messages from us.

Phased Approach

The PEP will also let you view hospital referrals, read letters and view and manage appointments online and through the NHS app. It is important to note that this part of the PEP is in a pilot phase, therefore this is currently only available for appointments with the Ear, Nose and Throat department.

If you can’t make your appointment, you will be able to let us know about this through the NHS app or the links in the message that you receive about your appointment. You will have the option to reschedule your appointment, meaning you would like it for a different time, or cancel your appointment entirely should you not wish to attend an appointment.

More services will be available to view in the PEP throughout 2025 and we keep this page up to date with the latest services available.

What will change as more services go live?

Throughout 2025 we will be introducing more services to the PEP. Once a service is live, this means that when you are given an appointment at our hospital, you will be notified about this through the NHS app. If you do not open the NHS app notification, or don’t have the NHS app, you will get a text to let you know that an appointment letter is ready to view, with a link to view it through the PEP. You will also get text reminders about your appointment, be able to view the information instantly online and let us know if you cannot attend.

Through being able to access this information through the NHS app, the PEP makes it easy to see your information from the hospital and your GP all in one place.

Accessing the PEP for the first time

You can access the PEP here. The PEP will ask for your last name, date of birth and postcode. You will then need to confirm your mobile number through entering a verification code, before accepting a privacy notice.

Please check you are using the correct link.  The details you are asked to enter are based on the records we have at the hospital, so if the system is saying your details aren’t recognised, please call us to check we have the most recent information for you. Similarly, when confirming your mobile number, you will need to call us directly if this has changed.

Find out more – Watch our online videos

Online Letters

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Viewing Your Letter Online

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Receiving Letters

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Frequently Asked Questions

A PEP is designed to help us as a care provider communicate with you, as a patient. This includes notifications through text/email about appointments, as well as adding the information to the NHS app. In the future, it will also allow us to do other things such as sending you forms to complete, saving you time.

Text messages will come from 07860 039 092. This number is genuine and can be trusted. We recommend you save this number for future reference.

When you access the PEP, it will need to check your record to make sure they have the correct patient in the area. It will do this by asking for your name, date of birth and postcode. The details you are asked to enter are based on the records we have at the hospital, so if the system is saying your details aren’t recognised, please call us to check we have the most recent information for you.

Yes, you can still get a paper copy of your appointment letter. You will need to reply “Print” to the text message. If you don’t view your digital letter, we will send you a copy in the post. You can also opt out of all digital communication by replying “Stop”. This will mean you will be sent paper copies every time.

You can also call us on 01743 261044 to change your options.

Currently, the PEP is only being used for letters about appointments. Letters about your care, such as appointment summaries, will still be posted to you.

Please make sure you contact our booking team to let us know of your requirements. The team can then add an accessibility alert to your record.

We are committed to providing information in formats that meet your accessibility needs. If you have an accessibility alert on your record then depending on the type of alert, you will either receive your letter digitally, on paper, or both.

Below we have listed how formats will be delivered.

We can deliver the following accessibility requirements digitally:

  • large font: letters will be delivered digitally in large font
  • easy read: letters will be delivered digitally in easy read
  • yellow background format: letters will be delivered digitally with a yellow background
  • braille: letters will be available digitally but will also be sent to you through the post
  • audio: letters will be available digitally but will also be sent to you through email

You don’t need the NHS app to view the information sent to you from the Patient Portal through text messages.

However, if you are registered with a GP in England, you can also view your information through the app. This includes information from your GP as well as our hospitals.

It is recommended you allow notifications from the NHS App to get the full use of the service.

Updating your contact details on the PEP will only update them for the PEP notifications you receive, and not for any other information about your care. This is because the PEP cannot send updates to our main hospital system. Therefore, it is important that you update your details with us directly to make sure you are getting all the information you need.

DrDoctor is a secure communication platform used by the Trust. It tells service users about appointments digitally and provides important healthcare information. DrDoctor will have access to your contact information but not any information about your health. It adheres to strict privacy and security standards to protect your information. Your data is only accessible to authorised healthcare professionals involved in your care.

For more information on the privacy policy and data protection, please visit Privacy Policy – DrDoctor.