The Patient Advice and Liaison Service (PALS) offer confidential advice, support and information on matters relating to your care and treatment at any of our hospitals. PALS will listen to your comments and feedback and if something hasn’t gone so well, where they can, they will put things right as quickly as possible. PALS are a patient friendly, easy-to-access service designed to provide a personal contact to assist patients, relatives, and carers.
If you, or someone important to you have a concern about your care or treatment, and you are unable to resolve the issues with the hospital or feel that the member of staff has not resolved your concerns then please contact the PALS Team. We always like to try to resolve the issues you raise at the time they happen and often, the matter can be resolved straight away. Equally, we want the opportunity to try to stop it from happening again.
PALS are here to:
Provide information and help answer questions about hospital care. Work with you to achieve a satisfactory resolution, whether you are requesting information, providing feedback, raising a concern, or making a complaint.
Advise and support patients and people important to them. We understand that being in hospital can be an anxious time and you might need someone else to act on your behalf.
Listen to your concerns if you are unhappy with an aspect of your care and help to resolve problems or concerns quickly before they become more serious.
Support and Help with the complaints procedure and can give you information about making a complaint and how to contact independent help.
We will listen to your views about our services and your ideas about how we could improve. We are a contact point for your feedback and suggestions about how services can be improved.
Contacting the PALS Team:
The PALS Team are available 9am to 5pm Monday to Friday (excluding Bank Holidays).
At the Princess Royal Hospital, the PALS office is in the main hospital entrance.
At the Royal Shrewsbury Hospital, the PALS office is in the main ward block entrance (on level 2).
The PALS Team can be contacted by telephone on:
- The Princess Royal Hospital – 01952 282888 or 01952 641222 ext 4382
- The Royal Shrewsbury Hospital – 01743 261691 or 08007830057
Alternatively, the PALS Team can be emailed on: firstname.lastname@example.org
If you call out-of-hours, please leave a message and a member of the PALS team will return your call as soon as possible.
Please click here to submit feedback directly to our PALS Team.