The NHS Friends and Family Test

The NHS Friends and Family Test (FFT) is a quick and anonymous way to share your feedback after receiving treatment or care in our hospital.

Your answer is voluntary. But if you do answer, your feedback will provide valuable information for your hospital to celebrate good practice, and identify opportunities to make improvement. Your answer will not be traced back to you, and your details will not be passed on to anyone.

Results for hospitals and maternity services are available on the NHS website. To find out how a service performs, simply use the services near you search. Add a postcode or town into the location search box and then select the provider of your choice. On the overview page you will find a link to the NHS England site where you can view the Friends and Family Test Data.

How does it work?

Have you visited the hospital for an appointment or to receive care during the last month? If so then please share your feedback to help us improve patient’s experience:

If you are over 16 and stayed in hospital overnight or as a day case for a procedure, please complete the FFT question to tell us about your experience here.

If you are over 16 and attended an Out Patient Appointment, please complete the FFT question to tell us about your experience here.

If you are over 16 and attended the Accident and Emergency (A&E) Department, please complete the FFT question to tell us about your experience here.

If you are over 16 and have accessed antenatal, labour and birth or postnatal services, please complete the FFT questions to tell us about your experience here:

Maternity FFT – Antenatal

Maternity FFT – Labour and Birth

Maternity FFT – Postnatal Ward

If you have received the COVID-19 Vaccine at one of our sites you can give feedback about your experience here.