We recognise the vital role that carers have for the people they care for. We want to ensure both patients, and carers, are as comfortable as they can be when they may need to use our services.
We understand the importance of partnership working and good communication between carers, healthcare professionals and individuals using the hospital services. The knowledge and expertise you have as the carer is valued and will help inform the care and treatment the person you care for receives.
As a Trust, we have developed a Family, Friends and Carers Partnership Charter which outlines the ways in which we will support and work together with carers; and what we, ask from carers, to promote an active partnership.
This is based upon feedback sought from carers and local carer organisations, when asked the question: “what is important to you?”.
Clear and relevant information you may find useful whilst the person you visit, or care for, is in hospital, and once they have been discharged. An Easy Read version of the Family, Friends and Carers Leaflet is also available.
Carers of patients who are in hospital for more than 3 days are entitled to apply for discounted parking tickets which enables a 10 visit pass to be purchased at £8 which is valid for 12 weeks.
Download an application form or you can ask a member of staff on the Ward or at the parking booth. The application must be signed by a member of staff on the Ward and taken to the parking booth to be processed.
Carers Hospital Link Workers
As the roles of carers can vary widely, the support needed to help them in their role is also diverse. The Carers Hospital Link Workers can assist in signposting carers to information or support groups and help to access practical support.
Some of the information and advice they can offer may include:
- Signposting and connecting to other services
- Advice on benefits
- Arrange a carers assessment
- Access to support groups
- Information on support available when a carer has an emergency situation that affects their caring role.
- Access to training and practical skills
- Information on how to take a break from caring
- Meet other carers
- Newsletters and carers events.
- Support whilst in hospital for family carers and patients
- Help communicating with ward staff
The Carers Hospital Link Workers can arrange a carers assessment to be completed. It is important that your needs are identified and support is accessed, this may be financially or with your own health and wellbeing.
Accessing support can help you in continuing to provide care and helping the person you care for remain at home.
Telford and Wrekin: 01952 240209
Shrewsbury: 01743 257897 or 01743 250577
If you are a carer for a patient in our hospital and you are continuing to support them in aspects of their care such as personal care, assisting with nutrition and hydration, emotional support or social interaction then you can request a carer’s passport. We understand that there may be small group of family members who are taking it in turns to assist with care and each member can be provided with a passport however this would be on the understanding that only one carer is supporting the person they care for out of visiting times. Carer’s passports are available from the Nursing Staff, Dementia Support Team, Acute Liaison Nurses and Carers Hospital Link Workers.
A benefit the carer’s passport provides is flexible visiting hours.
Where open visiting is not routinely offered, carers can speak to a member of staff within the ward or department to discuss what visiting times work best for them and the person they care for. A carer’s passport means that visiting is more flexible to enable you to be involved in the care and support of the person you care for whilst they are in hospital.
The Trust supports John’s Campaign and the involvement of family, friends and carers. We encourage carers to be involved in reading, providing company to the person they care for and keeping them attached to the outside world. For more information please see our John’s Campain leaflet or visit the John’s Campaign Website.
The Main Carer
If you are the main carer for a patient in our hospital and you remain in the hospital for long periods throughout each day to continue to support them in aspects of their care such as personal care, assisting with nutrition and hydration, emotional support or social interaction, then you can request a carer’s badge in addition to a carer’s passport. Carer’s badges are available from the Dementia Support Team, Acute Liaison Nurses and Carers Hospital Link Workers.
The benefits a carer’s badge provides is recognition for the carers role. You will be given a badge to identify you as the main carer, please wear this when you are in the hospital as it will help staff to identify that you are a carer. By identifying you as the main carer hospital staff will be able to discuss with you:
- If you would like to remain involved in the persons care whilst they are in hospital
- Any concerns that you may have in relation to discharge planning, taking your needs and abilities into account
- Support available to you as a carer
- Referral to a Carers Hospital Link Worker
We will recognise the important role that you provide and with the patients consent can include you in the treatment goals, delivery of care and discharge planning.
Discounted Food and Drinks
The hospital restaurants are already competitively priced and all visitors and staff can access a range of drinks and refreshments at reasonable prices.
To support carers a 15% discount on a range of food and drinks at Caffé Bistro is offered for carers wearing a carer’s badge. This is to support carers in taking regular breaks and in recognition of the support which they provide to our patients.