Please note: Due to the Coronavirus pandemic we have made the difficult decision to suspend visiting in our hospitals, with some exceptions. For more information please visit the Coronavirus section of our website.
With visiting restrictions currently in place due to Covid-19, The Shrewsbury and Telford Hospital NHS Trust have introduced a ‘Virtual Visiting’ service. This means patients who do not have a phone or tablet of their own can use one of the hospital’s devices to video call with the people who are important to them.
After successfully being piloted on a small number of wards, the service is now expanding across the Trust with investments being made in iPads to support this.
If you would like to virtually visit someone in hospital, providing the patient agrees, and the patient does not have their own phone or tablet, please contact the ward who can arrange a video call for you.
Please note: the virtual visiting service is dependent on network availability. Unfortunately, certain areas of our hospitals may not be able to facilitate the service if the device cannot connect to the internet.
We understand not all of our patients will be able to access our virtual visiting service. If you would like to let someone know you are thinking of them whilst they are in hospital, you can send them a comfort pebble. Click here to send a comfort pebble.
Virtual Visiting Guidance:
Microsoft Teams – visitor guide
Send a Message
Do you have a loved one staying in one of our hospitals? You can now brighten their day by sending them a message that will be safely printed and delivered to them! For more information and to send your message please visit the Send Your Message page.
Patient Property Drop Off
You can drop property off for loved ones who are staying in our hospitals. Click here for more info.
Visiting Guidelines – Face to Face Visiting
Visiting someone in hospital plays a vital part in helping them to recover. We encourage you to visit your family and friends but ask you to follow some simple rules to reduce the infection risks to patients and aid their recovery.
We ask that a maximum of two people visit a patient at any one time to minimise infection. If for any reason you would like more than two people to visit at a time, you must arrange this in advance with the Nurse in Charge of the ward or unit.
Please arrange with friends and family to take turns if necessary. Do not feel that you must stay for all of the visiting time. Sometimes a quick visit and chat is all that is needed and it ensures that the patient can have enough time to rest and recover.
Children are welcome but must be supervised by an adult at all times within the hospital.
Unfortunately pets are not normally allowed into the hospital, with the exception of
- Guiding or assistance dogs
- Pets holding a pet passport as part of the End of Life Care scheme (please speak to a member of staff to find out more)
Please make sure that you have checked the ward page for details such as visiting times before you travel. These details can be found through our Ward Directory.
Due to hygiene reasons flowers are not permitted on the wards, so please refrain from bringing these when visiting.
If you are involved in giving care to a patient and would like to carry on doing this whilst they’re in hospital, please speak to the Ward Sister/Charge Nurse. You may be able to help give them more information from you about your relatives or friends care needs.
For more information and support regarding being a carer, please visit our dedicated Carer’s Page.