Home>Patients & Visitors>Attending an Appointment
Attending an Appointment 2017-02-18T15:24:58+00:00

Attending an Appointment


When you receive an invitation to attend an appointment we understand that you may have questions. We have tried to answer some of the more frequently asked queries through the content below, and through the patient information details to the right.

If you feel that the information on this page has not answered your question, please don’t hesitate to get in touch with the team.

If you’re concerned that your health is getting worse, revisit your GP for advice.
If your appointment is not convenient please contact the Booking Office on 01743 261044 or 01952 282810 as soon as possible so that the appointment can be offered to another patient. Please give us as much notice as possible. When calling, please have the appointment date, clinic details and your Hospital or NHS Number available.

Please note – under the terms of our locally agreed Access Policy you are only permitted to rebook or cancel one appointment in your pathway. At SaTH NHS Trust, this means that if you wish to rebook or cancel two appointments for the condition for which your GP referred you, we will discharge you back to the care of your GP. Additionally, if you cancel your appointment with less than 2 working days notice, we may also return your care back to your GP.

If you are unable to keep your appointment, please cancel it as soon as possible by calling 01743 261044 or 01952 282810 so that we may offer it to another patient. If you are likely to be unwell and unable to accept an appointment for six weeks or more after the hospital has received your referral, you will be referred back to your GP who can re-refer you again when you are well enough to be treated.
Normally patients are expected to make their own arrangements for travelling to and from the hospitals. However, if you have mobility difficulties or are temporarily incapacitated which affects your ability to drive or be driven, you may be eligible for Patient Transport. In these cases call Medical Services on 01743 762650 to arrange transport.

Ideally at least 48 hours’ notice is needed to book, change or cancel your transport. However if your outpatient appointment changes, please contact this number, even if this is the morning of your appointment as we may be able to offer your time slot to another patient.

Missed appointments mean clinics do not operate at their most efficient level and, as such, waiting times for all patients become longer. So if you fail to attend or give insufficient notice that you cannot attend your appointment, this is recorded as a “did not attend” (DNA) and you will be referred back to your GP.
At SaTH we operate an automated reminder service which contacts you via your landline or mobile to remind you of your forthcoming appointment. If do not wish to receive these reminders, you can opt out of this service by contacting the Booking Office on 01743 261044 or 01952 282810 or by advising the Receptionist on your next visit.
  • SaTH NHS Trust teaches medical students and, as such, you may be asked to see a student or to allow one to be present within your consultation. If you do not wish to see a student, please make us aware when you check in at the clinic or when you see the doctor.
  • Both hospitals have designated car parking facilities for patients and visitors. There is a tiered charging structure offering a range of rates for different lengths of stay. The tariffs include free parking for up to 30 minutes. Please visit our car parking page for more information.

Key Info

Contact Us

The Trust’s Outpatient Booking teams can be contacted between 8am and 8pm from Monday to Friday, and on Saturday between 9am and 12pm.

Royal Shrewsbury Hospital: 01743 261044

Princess Royal Hospital: 01952 282810

Please bear with us as these lines may be busy at peak times, particularly Monday morning and Friday afternoon.

Useful Documents and Links

Patient Access Policy

Questions to Ask

Addendum to Elective Care Access Policy – Cancer Pathways

Patient Visitor Information Leaflet

Getting to Us

Outpatients Service