Our Trust has launched a new Patient Engagement Portal (PEP), from the provider DrDoctor. The portal will help us make more information available in the NHS App.
When an appointment is booked for the services that use DrDoctor, you will receive an NHS App notification alerting you that you have a new appointment. You will also receive a link to your new appointment letter. You can also reschedule your appointment in the NHS App.
Please switch on NHS App notifications for your appointment updates. More details are available on the NHS website.
DrDoctor will also send reminders in the days leading up to your appointment and give you the option to reschedule or cancel directly through text message if needed.
Appointment notifications will appear first in the NHS App. If you don’t view the information in the app, or if you don’t have the app, a text message will be sent to the number you have registered on our system.
DrDoctor also allows the Trust to contact you by text if an appointment you are waiting for becomes available or if there are short notice changes to your appointment details.
All text messages from the Trust will come from the number 07860 039 092. This is a genuine number, and we recommend saving it in your phone so you can easily recognise messages from us.
The introduction of DrDoctor is designed to improve the patient experience by providing faster notifications and helping to reduce missed appointments in outpatient clinics. Using digital letters allows us to notify you immediately when you have an appointment, while also helping the NHS save money by reducing the use of paper and postage.
Phased Approach
It is important to note that DrDoctor is launching in phases, therefore this is available for appointments with the Ear, Nose and Throat department, Ophthalmology, Dermatology, Urology and Trauma and Orthopaedics. More services will be available throughout 2025, and this page will be kept up to date with the latest services available.
Accessing DrDoctor for the first time
You can access DrDoctor here. You will be asked for your last name, date of birth and postcode. You will then need to confirm your mobile number through entering a verification code, before accepting a privacy notice. Please note that the details you use will be the details we have on our system for you.
Having trouble accessing the PEP?
Please check you are using the correct link. The details you are asked to enter are based on the records we have at the hospital, so if the system is saying your details aren’t recognised, please call us to check we have the most recent information for you. Similarly, when confirming your mobile number, you will need to call us directly if this has changed.
Find out more – Watch our online videos
Viewing Your Letter Online
Receiving Letters
Online letters