Visiting our hospital

Female nurse sat with male patient, they are both laughing

Visiting our hospital

Visiting hours are between 11.30am and 8pm. Patients can only have 2 visitors at any one time. We ask that you do not visit during mealtimes. The hospital supports protected mealtimes.

Each Ward has protected mealtimes which means you will be asked to leave unless you are supporting a patient to eat their meals. A protected mealtime is time over breakfast, lunch and supper when the ward will be calmer and quieter. It is an important part of a patients care and treatment. The way food looks, tastes and smells helps patients to eat well.  Please ask the nurse in charge how you can help. Information about visiting times and protected mealtimes for each Ward can be found below.

Ward PRH Ward visiting time Protected mealtime Breakfast Protected mealtime Lunch Protected mealtime Dinner Variation
Ward 1 AMU 11.30am to 8pm 7:55am to 8:55am 11:35am to 12:35pm 4:40pm to 5:40pm
Ward 4 11.30am to 8pm 7:25am to 8:25am 11:55am to 12:55pm 4:50pm to 5:50pm
Ward 5 11.30am to 8pm. Visitors are welcome but should only stay for a short time. Ring the bell in the waiting area to tell staff you are here. 7:55am to 8:55am 12:25pm to 1:25pm 5:35pm to 6:35pm The Ward is a protective environment to reduce risks to patients. Visitors are welcomed, however, minimal visits are advised.

Visitors are asked to ring the bell in the waiting area on arrival to alert a member of staff.
Ward 6 11.30am to 8pm 7:25am to 8:25am 11:35am to 12:35pm 4:50pm to 5:50pm
Ward 7 11.30am to 8pm 7:55am to 8:55am 12:15pm to 1:15pm 5:35pm to 6:35pm
Ward 8 11.30am to 8pm 7:25am to 8:25am 12:25pm to 1:25pm 5:30pm to 6:30pm
Ward 9 11.30am to 8pm 7:25am to 8:25am 11:35am to 12:35pm 4:40pm to 5:40pm
Frailty Assessment Unit (Located on Ward 9) 8am to 8pm 7:25am to 8:25am 11:35am to 12:35pm 4:40pm to 5:40pm
Ward 10 11.30am to 8pm 7:55am to 8:55am 12:05pm to 1.05pm 5:05pm to 6:05pm
Ward 11 11.30am to 8pm 7:25am to 8:25am 12:30pm to 1:30pm 5:35pm to 6:35pm
Ward 12 and 14 11.30am to 8pm

7:25am to 8:25am

 11:35am to 12:35pm 4:50pm to 5:50pm
Ward 15 11.30am to 8pm 7:40am to 8:40am 11:35am to 12:35pm 4:50pm to 5:50pm
Ward 16 11.30am to 8pm 7:40am to 8:40am 12:25pm to 1:25pm 5:35pm to 6:35pm
Ward 17 11.30am to 8pm 7:55am to 8:55am 11:55am to 12:55pm 4:50pm to 5:50pm
Ward 36 11am to 8pm 7:25am to 8:25am 11:35am to 12:35pm 4:50pm to 5:50pm
Critical Care (ITU/HDU) 1pm to 7pm. If you need to visit out of these times, please talk to a member of staff n/a
Planned Care Hub Patients may have someone with them. Visitors will be asked to leave while the patient is in theatre.

If the patient is a child, has a learning disability or is living with dementia, they can have two visitors.

 n/a
Medical Escalation Ward 11.30am to 8pm 7:55am to 8:55am 12:30pm to 1:30pm 5:35pm to 6:35pm
Maternity and Children’s Wards PRH Ward visiting time Protected mealtime Breakfast Protected

mealtime Lunch

 Protected

mealtime Dinner

 Variation
Ward 19 and 20 Children’s Ward Visitors: 11am to 7pm

Parents and Carers: 24 hours a day, 7 days a week

1 parent can stay overnight

 7am to 8am 11:35am to 12:35pm 4:50pm to 5:50pm
Ward 21 Postnatal Birthing Partners or support person: 9am to 8.30pm

Visitors: 2pm to 5pm and 6.30pm to 8pm

 7:25am to 8:25am 12:05pm to 1.05pm 5:05pm to 6:05pm
Ward 22 Antenatal Partners: 9am to 8.30pm

Visitors: 2pm to 5pm and 6.30pm to 8pm

 7:25am to 8:25am 12:05pm to 1.05pm 5:05pm to 6:05pm
Ward 23 Neonatal Parents and siblings: Open access

Visitors: 11.30am to 8pm

 n/a
Ward 24 Delivery Suite Only two visitors at any one time. Only one visitor will be allowed into theatre. n/a The ward is restricted to two visitors only (one will be allowed into theatre)
Wrekin Maternity Unit

Open access for birthing partners

Visiting with children is strictly siblings only. No other children under 16 will be allowed.

 n/a Please note: visiting with children is strictly siblings only. No Other Children under 16 are to visit during inpatient stays.

Ward RSH Ward visiting time Protected mealtime Breakfast Protected mealtime Lunch Protected mealtime Dinner Variation
Ward 18 11am to 8pm 7:20am to 8:20am 12:50pm to 1:50pm 5:30pm to 6:30pm
Acute Medical Assessment (AMA) 11am to 8pm 7:55am to 8:55am 12:50pm to 1:50pm 5:30pm to 6:30pm
Ward 22 Short Stay 11am to 8pm 7:20am to 8:20am 11:45am to 12:45pm 4:45pm to 5:45pm
Ward 23 11.30am to 8pm 7:55am to 8:55am 12:50pm to 1:50pm 5:30pm to 6:30pm
Ward 24 11.30am to 8pm 7:20am to 8:20am 11:45am to 12:45pm 4:45pm to 5:45pm
Ward 26 11.00am to 8pm 7:20am to 8:20am 11:45am to 12:45pm 4:45pm to 5:45pm
Ward 27 11.30am to 8pm 7:55am to 8:55am 11:45am to 12:45pm 4:45pm to 5:45pm
Ward 28 11.30am to 8pm 7:55am to 8:55am 11:45am to 12:45pm 4:45pm to 5:45pm
Frailty Assessment Unit (located on Ward 28)  8am to 8pm 7:55am to 8:55am 11:45am to 12:45pm 4:45pm to 5:45pm
Ward 32 Acute Orthopaedic Trauma unit 11.30am to 8pm 7:20am to 8:20am 11:45am to 12:45pm 4:45pm to 5:45pm
Ward 33 Surgical Admissions Unit (SAU) 11am to 8pm 7:20am to 8:20am 11:45am to 12:45pm 4:45pm to 5:45pm
Ward 35 11am to 8pm 7:20am to 8:20am 11:45am to 12:45pm 4:45pm to 5:45pm
Ward 37 11am to 8pm 7:20am to 8:20am 11:45am to 12:45pm 4:45pm to 5:45pm
Acute Medical Unit (AMU) 11am to 8pm 7:20am to 08:20am 11:45am to 12:45pm 4:45pm to 5:45pm
Critical Care (ITU/HDU) 1pm to 7pm – If you need to visit outside of these times, please talk to a member of staff n/a
Day Surgery Unit/Short Stay 9am to 8pm – Visiting for inpatients only. If the day case patient is a child, has a learning disability or is living with dementia, they can have one visitor. 7:55am to 8:55am 12:50pm to 1:50pm Self-Serve

For the safety of our patients and staff, do not visit if you are feeling unwell. This includes being unwell with a cold, flu, sore throat, chest infection, runny poo (diarrhoea) or being sick. If you have been in contact with an infectious illness, such as chicken pox, do not visit. Phone the ward and ask for advice.

Dontuse the ward toilets. These are for patients only. Please use the nearest public toilets.

Dont

bring in flowers or plants. This is due to the risk of infection.

Dont

share patient toiletries, tissues, towels and other personal items with other patients.

Dontsit or lie on the patient’s bed.

Donttouch wounds, dressings or any other medical equipment such as drips or catheters.

Dontvisit in work clothing which may be dirty.

Dontbring cooked or uncooked meals into the hospital. If you are concerned about special dietary needs for medical, religious or cultural beliefs, talk to the Nurse in charge. They can arrange a meal plan that is right for the patient.

Dotell us if you have any concerns about patient care or cleanliness. You can also tell us if you have any suggestions for improvement. Please speak to the Nurse in charge. If you wish to speak to the Matron please ask a member of staff to contact them.

Dokeep your hands clean. Use alcohol gel on entering and leaving the ward. If you are unable to use the alcohol gel, please wash your hands. Do this carefully with soap and water at the sinks provided. Dry your hands well.

Doask advice from staff before going into an isolation room.

Doleave if we ask. We may need to give care to the person important to you or another patient. For their privacy and dignity, we may ask you to wait outside the bay.

Dorespect hospital property. Make sure you leave all areas clean and tidy.

Other Useful Information

If you have any enquires about the patient’s health problem and treatment, ask the nurse in charge. They can arrange for you to speak a member of the medical staff, if needed.

Please try to arrange for only one family member to phone the ward. They can then share information with other members of the family and friends. We are unable to give detailed medical information over the phone. For ward contact numbers visit the individual ward page. You can find these in our Ward Directory.

Mobile phones should be kept on silent. In some areas you may need to switch your phone off. Use of phone camera or video is not allowed.

The hospital is a ‘no smoking’ organisation. There are smoking shelters outside. Smoking is only allowed in these areas. This includes the use of electronic cigarettes.

For advice and support on quitting smoking, including access to the free NHS quit smoking App, go to: https://www.nhs.uk/betterhealth/quitsmoking/

Our hospital has a zero tolerance policy towards violence and aggression. We will not tolerate violent and aggressive behaviours towards patients, visitors, volunteers or staff. We will ask anyone who is violent or uses aggressive behaviour in an inappropriate way to leave. They may not be allowed to visit again.

Please do not take food or drinks onto the ward for yourself or patients. There are restaurant and café facilities at both sites. See our restaurants and shops page for more information.

Please look after your own valuables and property during your visit. We cannot accept responsibility for any loss or damage.

There are places for disabled people at all hospitals. Parking charges are displayed on each site. You may apply for discounted parking if you are a regular visitor. You can find out more about parking at our hospitals.