Freedom of Information

What is the Freedom of Information Act 2000?

The Freedom of Information (FOI) Act gives a general right of access to all types of recorded information held by public authorities. The Act sets out exemptions to that right and places certain obligations on public authorities.

The Act places two main duties on all public authorities, including NHS organisations:

  • Firstly, we are required to set up and maintain a Publication Scheme that tells you what information we hold.
  • Secondly, the Act gives you the right to request information that we hold. Unless an exemption under the Act applies, we have a duty to confirm whether or not the information exists and to provide it to you. Please check our Responses page first in order to make sure you enquiry has not already been answered.

More information about the Act and how it is applied can be found from the website of the Information Commissioner’s Office (ICO). The ICO is the UK’s independent public body set up to promote access to official information and protect personal information. They do this by promoting good practice, ruling on eligible complaints, providing information to individuals and organisations and taking appropriate action when the law is broken.

What Happens When You Request Information?

When you request information, unless an exemption applies:

  • we will confirm whether or not we hold the information you have requested
  • if we do hold the information our aim is to provide this within 20 working days unless there is an exemption (for example, because we believe it would not be in the public interest to provide the information)
  • if we believe that an exemption applies, we will explain this to you.

If the information is refused:

  • if we do not supply the information that you have requested then you can ask us to reconsider your request. Please contact us using the details on the “contact us” page to do this. You will need to state the reasons why you wish us to reconsider your request
  • you also have the right to complain to the Information Commissioner’s Office. This is the national body overseeing implementation of the Freedom of Information Act in public authorities.

You can find out more information about your rights and responsibilities under the Freedom of Information Act from the Information Commissioner’s Office.

Cost of information

For the most part, the Trust will charge only for hard copies (to cover printing, photocopying and postage) or copying onto a different media (e.g. if we provide information on our website but you have requested this on DVD). Current photocopying costs are 25p per copy and postage is charged at cost. Copying onto other media will incur a charge to cover material costs (e.g. DVD) and postage. There may also be a charge if more than 2.5 days are spent in supporting a request for information. You will be advised of any charges that apply, and payment will be required before your request for information can be considered further.

Specific and additional costs for access to information:

  • Website: Information from the Trust’s website is free, although any charges you incur to gain access to the internet (e.g. Internet Service Provider and personal printing costs) will have to be met by you. For those without Internet access, a single printout from the website can be provided by post, by personal application to the Freedom of Information Officer at the Trust. Requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, will attract a charge for photocopying and postage. The Trust will advise on cost and charges that will have to be paid in advance. The Trust does not provide printouts of other organisation’s websites.
  • Leaflets and brochures:  Single copies of the current editions of leaflets and brochures about the services we offer to the public are available free of charge.There may be a charge for certain bound or other paper documents (including the costs of printing, photocopying and postage mentioned above). Where documents incur other charges this will normally be specified in our Public Scheme.
  • E-mail: The provision of information by email is free of charge unless stated to the contrary in our Publication Scheme.
  • Archive Deposit: Information falling into the Classes will be retained in line with the Trust’s retention and disposal schedules, which comply with circular HSC1999/53 and Public Record Office Guidance. Some of this information is not stored on Trust premises, and incurs a charge to the Trust if it is requested from the archive. Where your request for information would incur such a charge, we will let you know before we proceed with your request.

Re-use of public sector information and copyright

Unless otherwise stated, The Shrewsbury and Telford Hospital NHS Trust owns the copyright in all material on this site and all documents and information provided under the Freedom of Information Act.

Subject to the following conditions, The Shrewsbury and Telford Hospital NHS Trust has no objection to organisations:

  • Downloading copyright-protected materials from the site and reproducing them in their own publications, or on their internal computer networks
  • Reproducing other copyright-protected materials provided in accordance with the Freedom of Information Act in their own publications, or on their internal computer networks.

Organisations using the Trust’s materials must adhere to the following criteria:

  • Organisations must ensure that they are using the latest version of the Materials available
  • Any publication or internal network which incorporates the Trust’s Materials must include an acknowledgement of the source of such materials
  • The Material must be clearly separated from any comment made on it by the organisation or others
  • Readers of the Material must not be given the impression that the Trust is responsible for, or has in any way approved, the publication or network in which our Materials are reproduced
  • The Materials may not be altered or amended unless such material is clearly marked as altered or amended by the organisation or others
  • Any public sector body that holds the Trust materials may only charge for re-use of the Trust Materials in line with the Re-use of Public Sector Information Regulations (2005). The public sector body may only charge the cost of collection, reproduction and dissemination of documents. They may not make a ‘reasonable return on investment’. Organisations in receipt of the Trust’s Materials that are not subject to Freedom of Information Act (2000) or Re-use of public sector information regulations (2005) may not charge a fee to third parties for either direct access (e.g. a cost per item for the purchase of materials) or indirect access to the Materials (e.g. where the materials are provided through a subscription service or other charged service to third parties).
  • When reproducing the Trust’s Materials, organisations must have regard to any qualifying statements or descriptions attached to the Materials, (for example, descriptions such as ‘consultation document’, ‘discussion paper’, or ‘preliminary view’ are important as are statements concerning the audience at which the Material is directed)
  • If the Material is reproduced in full, or substantial extracts are reproduced, any qualifying statements attached to the Material must be included
  • Any reproduction of the Trust’s official forms, other than for the purpose of submitting information to the Trust, must be clearly marked ‘SPECIMEN’ unless otherwise expressly agreed by the Trust
  • There is no charge for the reproduction of Materials made in accordance with these conditions
  • Where these conditions are met, organisations may share the Materials with other organisations on the condition that these other organisations are advised that they in turn must also adhere to these criteria.

The Re-use of Public Sector Information Regulations 2005 provide a framework for deciding issues relating to the re-use of information held by public bodies. Subject to the conditions set out above, the Trust has no objection to organisations reproducing in their own publications Materials available from this site or otherwise provided in accordance with the Freedom of Information Act.

In accordance with the Regulations recommendation of assets list, the main documents available for re-use are listed in the Trust’s publication scheme.

Where an organisation wishes to re-use the Trust’s Materials but the proposed re-use would contravene any of the conditions set out above, the organisation should contact the Trust’s Freedom of Information Officer to determine whether the proposed re-use would be permitted and what, of any, additional conditions may apply.

The application should be in writing, specifying name and address of the applicant, identifying the documents to be re-used and the purpose for re-use.

Complaints Regarding the Re-Use of Public Sector Information and Copyright

The Trust has a procedure for dealing with complaints about the handling of a request for re-use of public sector information. If you are dissatisfied with how your application to re-use public sector information has been handled or any other aspect of how we have implemented the Reuse of Public Sector Information Regulations you can make a complaint in writing to the Freedom of Information Officer, The Shrewsbury and Telford Hospital NHS Trust, Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury SY3 8XQ.

Regulation 17 of the Re-use of Public Sector Information Regulations 2005 requires us to respond to a complaint within a reasonable time and we aim to do this within 20 working days. We will notify you in writing of the determination of the complaint, giving reasons for the decision taken.

If we have already investigated the complaint and you are unhappy with the outcome, you may refer your complaint to the Office of Public Sector Information (OPSI). Further information about complaints under the PSI Regulations can be found on the OPSI website.

In accordance with Regulation 19 where an applicant has exhausted the internal complaints procedure, they may refer that complaint to the OPSI.

The General Data Protection Regulation (GDPR) and the Data Protection Act 2018

This section of our website refers to your rights of access to corporate information under the Freedom of Information Act 2000.  If you would like to find out about your rights of access to your personal health records please visit our Access to Medical Records page.