Q: What facilities are available for disabled parking?
A: Parking spaces for disabled people (Blue Badge holders) are located around each hospital site. There are access ramps at all the main entrances.
At the Royal Shrewsbury Hospital, this includes:
- Outside the Treatment Centre;
- Outside the Hummingbird Centre; and,
- Outside the main entrance to Outpatients.
At the Princess Royal Hospital, this includes:
- Outside the main entrance.
Disabled parking spaces are marked on the hospital maps, which can be found on our site maps page.
Q: Are there accessible toilets on the hospital site?
A: There are a number of accessible toilets available around the Royal Shrewsbury Hospital and the Princess Royal Hospital.
All our accessible toilets are also stoma-friendly, by the provision of a hook, shelf, mirror and disposal bin.
Q: Do I need to tell hospital staff that I have a disability?
A: If you tell the Trust about a disability, this can be entered onto the hospital administrative system (SEMA-Helix) to ‘alert’ staff to your needs.
It is very helpful if you can inform us of any reasonable adjustments you may require, prior to visiting the hospital, so that we can ensure your needs are met.
Q: I have a physical impairment and will be an inpatient at Shrewsbury and Telford Hospitals, do I need to tell anyone in advance?
A: The Trust can provide equipment on the ward to support inpatients who have a physical disability. It is very helpful if you can inform us of what equipment you will need, prior to your admission, so that we can arrange for it to be ready.
If you wish to bring your own equipment, please label it clearly with your name and address.
Q: I have a learning disability, what support will I receive from hospital staff?
A: We ask patients who have a learning disability to bring their patient passports, when they come into hospital, so that we can learn more about you and how best to support you.
The Trust can provide reasonable adjustments, such as: providing easy read information; flexible visiting; longer appointment times; or, separate waiting areas, where possible.
The Learning Disability Acute Liaison Team can also provide support patients who have a learning disability throughout their hospital journey; by, for example, supporting pre-admission/discharge planning and enabling effective communication.
Q: I have a hearing impairment, what measures will the hospital take to help me communicate with staff?
A: Wards and departments have received clear guidelines about how to communicate with individuals who have a hearing impairment. During Deaf Awareness Week, the Trust launched Deaf Awareness Badges which say ‘speak clearly, I have hearing loss’ to help make other people aware of communication needs. Patients and staff can request these badges.
If you need access to a hearing loop during your appointment or meeting, please let us know prior to your visit, so that we can ensure your needs are met.
Q: What do I do if my hearing aid breaks, or I need hearing aid batteries while I am an inpatient?
A: If your hearing aids break, the ward will contact the Audiology Department, who will fix your hearing aid for you.
Batteries for hearing aids can be found in the Pharmacy at the Royal Shrewsbury Hospital, Rehabitat Shop at the Princess Royal Hospital and in the Audiology Departments of both hospitals.
Q: Should I tell hospital staff how to help me with my disability?
A: Specialist staff (such as the Dementia Support Team) and the Patient Experience Team make every effort to increase awareness of the individual needs of patients. But, in order to provide personalised care which is specific to the needs of each individual, hospital staff rely on open and honest communication with patients and carers.
Don’t be afraid to tell hospital staff how you want to be communicated with, and what equipment you require to assist you during your stay. We want to make your stay at hospital as easy for you as possible.
Q: What method of interpretation is used?
A: Interpreting can be supported by telephone interpreting, video call interpreting and face to face interpreting. The method may depend on the urgency of the request and the sensitivity of information which is being discussed. Please see our communication page for more information.
Q: How long will it take for me to receive the written translation I have asked for?
A: It will depend on the size of the document you have requested. We will endeavour to organise this for you as quickly as possible.