Patient and Public involvement

The reason we are here is to provide care and services for our patients and communities. We are committed to putting patients first, so that you are right at the heart of how we provide and plan hospital services. On this page you can find out more about how you can get involved – either directly with the Trust or through some of the other local organisations that are here to represent you and speak up on your behalf.

Become a Member of the Trust

The main way for patients and local people to get involved in the Trust is by becoming a member of the NHS Foundation Trust. The elected Public Governors have a powerful voice to represent the interests of communities in Shropshire, Telford & Wrekin and mid Wales. For more information, please visit our Becoming a Member page.

The People’s Academy and the People’s Forum.

With more than 500 000 people using the services we provide, it is really important that we hear your views! For more information about these please visit our People’s Academy and People’s Forum page.

Contact the PALS Team

If you would like to share your experiences, either so that we can take action to address any concerns or so that your experience can help us improve our services, please contact our Patient Advice and Liaison Service (PALS).

Please visit the Patient Advice and Liaison Service page to find out more.

Contact Support and User Groups

If you have a particular interest in hospital services, or if you have shared your experiences whether good or bad, we would encourage you to join appropriate initiatives and expert patient groups.
For further information on this, please contact the Patient Services team on 01743 261652 or PALs on 01743 261000 ext. 3672.

Speak to the Chaplaincy Team

The Chaplaincy teams on both sites are supported by volunteers who visit patients and assist them to attend services.

Please visit the Chaplaincy page to find out more.


There are lots of ways to get involved in your local hospitals. If you would like to know more, please visit the Volunteering page.

Complete Surveys

We undertake a wide range of surveys to gather feedback about our services and make improvements. We are grateful to everyone who participates in these surveys.

Healthwatch England

Local Healthwatch bodies are independent consumer champions for health and social care. Their remit covers hospitals, GPs, pharmacists, opticians, community health services, residential care, mental health and children’s services.

Healthwatch gathers information and opinions from patients, carers, service users and the wider public about health and social care services, then makes sure those views are used to improve services for all.

They also provide information and signposting services to support people in making choices about health and social care services and how to access them.

They have a statutory authority to visit locations where health and social care services are being delivered, observe what is happening, and report findings. They are keen to hear from anybody who is interested in volunteering opportunities or to become members.

Contact details can be found on the websites of Healthwatch Shropshire and Healthwatch Telford & Wrekin.

Local Authority Health Overview and Scrutiny Committees (England)

All top tier local authorities in England (e.g. Shropshire Council, Telford and Wrekin Council) have a statutory role to scrutinise local health services.  For example, they will scrutinise any proposals for substantial variation to ensure they are in the best interests of the health service locally.  Information about local Health Overview and Scrutiny arrangements is available from the websites of Shropshire Council and Telford and Wrekin Council.

Community Health Councils (Wales)

Community Health Councils (CHCs) in Wales work to enhance and improve the quality of local health services.  They are a statutory and independent voice in health services provided throughout Wales. The CHC for most of our Welsh patients is Powys CHC. CHCs for other parts of Wales can be found on the website of the Board of Community Health Councils in Wales.

Community and Support Groups (England and Wales)

There are lots of different community organisations and support groups that focus on specific illnesses, conditions or services. You can find out about local groups in Shropshire and Telford & Wrekin from the Shropshire Community Directory. You can find out about local groups in Montgomeryshire from the Powys Association of Voluntary Organisations.

Practice Participation Groups (England and Wales)

Your GP Practice may have a practice participation group so that you can have a say in the services provided by your practice and how they commission services from other organisations like us. Check with your practice for details.

Shropshire Patients’ Group

Shropshire Patients’ Group is a volunteer network that connected the practice participation groups in Shropshire. Find out more from their website.

Health and Wellbeing Boards (England)

Local authorities in England have statutory Health and Wellbeing Boards to develop, agree and implement plans to improve health & wellbeing and reduce inequalities. Information about local Health and Wellbeing Boards is available from the websites of Shropshire Council and Telford and Wrekin Council.